What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Best Western Hartland?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:$14 - $15.50 hourlyResponsibilities:Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersConnect with the housekeeping department to ensure guest accommodations are readyMitigate customer complaints as neededQualifications:Well-versed in taking telephone calls and handling stressful situationsHas previous experience or working knowledge of Microsoft Office and reservation management systems1 year of hotel industry experience or related job preferred Excellent time management skills, organizational skills, customer service skills, and interpersonal skillsMust have graduated high school, received a GED or equivalentAbout CompanyThis Best Western of Hartland hotel is a favorite for guests planning a special event. Reunions and weddings are something special in this neck of the woods. Whether you are a key participant in the event or simply there to observe, this Hartland hotel can't be beat for convenience and comfort.
Salary : $14 - $16