What are the responsibilities and job description for the Night Auditor position at Best Western Fort Lee?
```Duties```
We are seeking a detail-oriented and reliable Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift. Your main duties will include:
- Conducting the nightly audit of financial transactions, ensuring accuracy and completeness
- Verifying the accuracy of guest accounts by reconciling charges and payments
- Handling guest inquiries and resolving any issues or complaints
- Assisting with the check-in and check-out process for guests
- Operating phone systems and responding to guest calls in a professional manner
- Providing exceptional customer service to ensure guest satisfaction
- Collaborating with other departments, such as housekeeping and maintenance, to address guest needs
```Skills```
To excel in this role, you should possess the following skills:
- Strong knowledge of front desk operations and hotel management procedures
- Excellent communication and interpersonal skills to effectively interact with guests and team members
- Proficiency in using phone systems and other office equipment
- Ability to handle cash transactions accurately and maintain confidentiality
- Multilingual abilities are a plus, as it allows for effective communication with diverse guests
- Strong problem-solving skills to address guest inquiries or issues promptly
- Attention to detail to ensure accurate financial records and guest accounts
- Flexibility to work overnight shifts, including weekends and holidays
If you have a passion for hospitality, enjoy working in a fast-paced environment, and have the necessary skills, we would love to hear from you. Apply now to join our team as a Night Auditor!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Work Location: In person