What are the responsibilities and job description for the Front Desk Agent position at Best Western Fort Lee?
Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries with professionalism and courtesy
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns promptly and escalate when necessary
- Assist with reservations and maintain accurate records of room availability
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Skills:
- Strong guest relations skills with a focus on providing exceptional service
- Previous experience working at the front desk of a hotel or similar establishment is preferred
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus
- Familiarity with hotel reservation systems and phone systems
- Knowledge of night audit procedures is an advantage
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with tact and diplomacy
- Flexibility to work various shifts including evenings, weekends, and holidays
Join our team as a Front Desk Agent and enjoy the following benefits:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and services
If you are passionate about providing exceptional guest service, have strong communication skills, and thrive in a fast-paced environment, we invite you to apply for the position of Front Desk Agent. We look forward to hearing from you!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- Fort Lee, NJ 07024 (Required)
Ability to Relocate:
- Fort Lee, NJ 07024: Relocate before starting work (Required)
Work Location: In person