What are the responsibilities and job description for the Host/Hostess position at Best Western Downtown Casper?
As an Host/Hostess your job duties are welcoming guests, managed reservations and waitlists, coordinated seating assignments, and delivered exceptional customer service while ensuring efficient front-of-house operations in a fast-paced restaurant environment.
- Greeted guests promptly and created a welcoming dining experience.
- Managed waitlists and seating arrangements to maximize restaurant efficiency.
- Answered phone calls, took reservations, and provided accurate wait time estimates.
- Coordinated with servers and management to ensure balanced table assignments.
- Assisted guests with special requests and accommodated seating preferences whenever possible.
- Maintained a clean, organized, and inviting front entrance and host stand.
- Responded professionally to guest questions, concerns, and complaints.
- Monitored dining room flow to improve guest satisfaction and minimize wait times.
- Assisted with takeout orders, menu distribution, and other front-of-house responsibilities.
- Provided excellent customer service while working efficiently in a fast-paced environment.