What are the responsibilities and job description for the Night Audit/Front Desk Clerk position at Best Western Cleveland Inn & Suites?
Job Description
We are looking for a up-beat, personable, person to work front desk. This would be ranging in the hours of 7am - 3pm, 3pm - 11pm, and 11pm - 7am. Must be flexible with hours.
RESPONSIBILITIES/DUTIES:
- Possesses knowledge of all hotel services.
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Possesses knowledge of, and uses, emergency procedures.
- Maintains safety deposit boxes.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Balances all departments accounts, and completes all required back-up documents.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
- Setup Breakfast before breakfast start hour.
- Perform night audit per step by step for all shifts and submit to central office.
Additional Responsibilities:
APPEARANCE AND GROOMING:All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS:Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS:ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
Job Type: part time, full time
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Salary : $11 - $13