What are the responsibilities and job description for the Front Desk Agent/Guest Services Agent position at Best western Canton Inn?
ONLY SERIOUS CANDIDATES, MUST BE ON TIME.
- Verify customers' credit, and establish how the customer will pay for the accommodation
- Make and confirm reservations
- Issue room keys
- Keep records of room availability and guests' accounts, manually or using computers
- Post charges, such those for rooms, food, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests
- Record guest comments or complaints, referring customers to managers as necessary
- Review accounts and charges with guests during the check out process
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Prepare for basic food service, such as setting up breakfast or coffee and tea supplies or do laundry. This position requires strong social skills and must be a team player.
- Greet, register, and assign rooms to guests of hotels or motels.
- Able to work independently
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $10 - $12