What are the responsibilities and job description for the Front Desk Receptionist & Housekeeper position at BEST WESTERN CAMPBELLSVILLE INN?
Job Summary
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. In this vital role, you will manage front desk operations, handle incoming calls, and provide exceptional customer service to visitors and clients. Your organizational skills and technical proficiency will ensure smooth office functioning, making a positive first impression for everyone who enters our space. This paid position offers an exciting opportunity to develop your administrative expertise in a fast-paced, professional environment.
Responsibilities
- Greet visitors warmly, verify appointments, and direct them appropriately within the office
- Greet guests warmly upon arrival and departure
- Check guests in and out efficiently using the hotel’s system
- Answer phone calls, emails, and guest inquiries
- Manage reservations, cancellations, and room assignments
- Handle guest requests, complaints, and special needs professionally
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance for room readiness
- Provide customer support by addressing questions promptly and professionally while maintaining a positive attitude
- Maintain cleanliness and organization of the front desk and lobby area
- Assist with light housekeeping tasks such as wiping surfaces, vacuuming, and restocking supplies
- Inspect public areas (lobby, hallways, restrooms) to ensure cleanliness standards are met
- Need to comply with Breakfast duties
Skills
- High school diploma or equivalent (hospitality experience preferred)
- Strong communication and customer service skills
- Ability to multitask between front desk, cleaning, and food service duties
- Basic computer and reservation system knowledge
- Attention to detail and cleanliness standards
- Ability to work flexible shifts including mornings, weekends, and holidays
Join us as a Front Desk Receptionist where your enthusiasm and organizational talent will make a meaningful impact every day! This role offers a chance to sharpen your administrative skills while supporting a vibrant team dedicated to excellence.
Pay: $10.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $10 - $13