What are the responsibilities and job description for the Front Desk position at Best Western Ambassador Inn & Suites?
Company Overview
Best Western Ambassador Inn & Suites is located in a vibrant tourist destination, offering guests a welcoming and comfortable stay. Our hotel features 177 well-appointed rooms, a variety of room types, indoor and outdoor heated pools, whirlpools, a sauna, and a fitness center. We take pride in delivering exceptional hospitality and modern amenities to create memorable guest experiences.
Position Overview
We are seeking an energetic, detail-oriented Front Desk Associate to serve as the face of our hotel. In this role, you will manage guest check-ins and check-outs, operate a multi-line phone system, and deliver outstanding customer service.
Key Responsibilities
- Greet guests warmly and efficiently handle check-in and check-out procedures
- Operate a multi-line phone system to answer inquiries, make reservations, and direct calls
- Maintain accurate guest records using hotel systems and general office software
- Perform clerical tasks such as data entry, filing, proofreading, and updating guest information
- Provide prompt and courteous customer service, resolving guest needs and concerns
- Manage reservations, special requests, and scheduling using calendar tools
- Keep the front desk area clean, organized, and professional at all times
- Assist with light cleaning duties as needed
Qualifications & Experience
- Prior office, administrative, or customer service experience preferred (not required)
- Strong computer skills and data entry experience
- Excellent organizational and multitasking abilities in a fast-paced environment
- Experience with multi-line phone systems and professional phone etiquette is a plus
- Bilingual skills are a plus
- Strong time management and attention to detail
- Ability to provide general administrative and clerical support
Why Join Us?
Join our team and play a key role in creating positive first impressions for our guests. This position offers hands-on experience in hospitality, opportunities for advancement, and a supportive, team-oriented work environment.
Pay: From $14.00 per hour
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Lake Delton, WI 53965 (Preferred)
Work Location: In person
Salary : $14