Customer Service Representative

At Best Way Disposal, we believe great customer service is what sets us apart. We're looking for someone who enjoys helping people, solving problems, and creating positive experiences for every customer they interact with.

As a Customer Service Representative, you'll be the first point of contact for our customers, helping them with everything from starting new service to answering billing questions and resolving concerns. Every interaction is an opportunity to demonstrate why Best Way Disposal is known for being Best in Service.

What You'll Do

· Answer incoming phone calls in a professional, courteous, and efficient manner

· Assist customers with starting, changing, or discontinuing waste and recycling services

· Respond to customer questions regarding billing, service schedules, containers, recycling, and waste collection

· Process customer payments accurately over the phone and in person

· Resolve customer concerns by identifying solutions and following through to completion

· Enter and maintain accurate customer account information

· Create service orders and communicate customer requests with operations personnel

· Welcome visitors and assist customers at the front counter

· Maintain accurate customer records and documentation

· Assist with opening and closing daily cash drawer procedures

· Support general office and administrative functions as needed

· Promote a positive image of Best Way Disposal during every customer interaction

What You Need

· High school diploma or GED

· Minimum of two years of customer service, administrative, receptionist, or office experience

· Strong communication and interpersonal skills

· Professional telephone etiquette

· Ability to multitask and stay organized in a fast-paced environment

· Proficiency with Microsoft Office applications

· Ability to accurately enter and maintain customer information

· Ability to pass a pre-employment drug screening and participate in company testing programs

Preferred

· Experience in the waste, transportation, logistics, utility, or service industry

· Experience working with multi-line phone systems

· Cash handling experience

· Experience using customer management, dispatch, or routing software

What Success Looks Like

You'll be successful in this role if you:

· Create positive experiences that make customers feel valued and appreciated.

· Remain calm, professional, and solution-focused when handling challenging situations.

· Communicate clearly and confidently with customers and teammates.

· Stay organized while balancing multiple priorities throughout the day.

· Take pride in accuracy, follow-through, and attention to detail.

· Represent Best Way Disposal's commitment to being Best in Service with every customer interaction.

What We Offer

· Competitive hourly pay based on experience

· Monday-Friday schedule

· No nights

· No weekends

· Overtime opportunities

Work Environment

· Professional office environment

· Frequent interaction with customers by phone and in person

· Fast-paced workplace with a variety of daily responsibilities

· Regular communication with customers, dispatch, drivers, and management

· Frequent computer and telephone use

· Ability to occasionally lift up to approximately 25 pounds

Safety Expectations

Safety is everyone's responsibility. Employees are expected to:

· Follow all company safety policies and procedures applicable to their work.

· Maintain a clean, organized, and safe work area.

· Wear and properly use any required personal protective equipment (PPE), when applicable.

· Immediately report unsafe conditions, near misses, incidents, injuries, or security concerns.

· Participate in required safety meetings, training, and emergency procedures.

· Help create a workplace where everyone goes home safely each day.

Why Best Way Disposal

Best Way Disposal is part of AZO Companies, a family-owned group of companies with roots going back to 1911. We've built our reputation on providing dependable service while treating our customers and employees with respect. Our customer service team plays a vital role in delivering the experience that has made us Best in Service.

· Stable, year-round employment

· Family-owned company with over 100 years of history

· Supportive team environment

· Opportunities for growth and development

· Paid training

· A company that values exceptional customer service

Apply If You:

· Want to make a difference by helping customers every day.

· Enjoy being part of a supportive, team-oriented workplace.

· Are looking for stable, long-term employment with a growing family-owned company.

· Take pride in providing exceptional customer service.

· Enjoy learning new things and being part of a company that values continuous improvement.

Pay: From $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you comfortable answering a high volume of customer phone calls?
• Do you have experience handling customer concerns and resolving issues professionally?
• Are you proficient with Microsoft Office applications?
• Are you available to work Monday through Friday during regular business hours?
• Will you now or in the future require employer sponsorship to work in the United States?

Experience:

• customer service, administrative, receptionist, or office: 2 years (Required)

Work Location: In person

Salary : $17