Region Leader

Best Wash is a family-owned laundromat platform running 38 stores across St. Louis, Kansas City, Memphis, and Southern Illinois. We add about 20 stores a year to our system, and we're headed toward 200 . We are hiring two Regional Managers in St. Louis. Each will run roughly 10 stores.

This is not a corporate district manager job. We don't need someone whose job was to drive between stores taking inventory photos and sending reports up the chain. We need someone who has actually run things, restaurants, hotels, car washes, laundromats, places where the customer walks in and judges you in the first 30 seconds.

Who we're looking for

You came up through hospitality or service. Maybe you're a Chick-fil-A operating partner, a Chipotle area coach, a Texas Roadhouse area director, a long-tenured Wendy's or Raising Cane's regional, a hotel GM who eventually ran a portfolio. Or you've spent years actually operating a 5 unit business yourself in any service-heavy category: laundromat, car wash, fitness, anything where you walk the floor.

You hire winners. If we asked you to name the three best people you've ever hired, you would remember them by first name, tell us where you found them, what you saw in them, and where they are now.

You've fired people. You don't enjoy it, but you don't flinch. You can name five people you've let go and explain exactly why.

You fix things. When a washer goes down at 11pm on a Saturday, your first thought isn't "who do I call." It's "let me see what's wrong." Maybe you grew up with a wrench in your hand. Maybe you taught yourself. Probably both.

You're obsessed with customers. The stores you've run had cheery faces at the front, music playing, spotless floors, and customer reviews that read like love letters. You know the difference because you built that culture, store by store, hire by hire.

You're curious. You read. You watch what other operators are doing. You bring ideas back. You don't think you've got it all figured out.

You're hungry. You want to win, and you want the people around you to win.

Who you're probably not

You're not a corporate retail district manager whose actual job was filling out reports and managing endcap photos. You're not someone whose résumé says "led teams of 250 " but couldn't tell us about a single one of them. You're not someone who manages by Zoom and dashboard. You're not someone who calls a vendor every time something breaks.

If that's you, we wish you well. There are companies that need you. We're not one of them.

What you'll do

• Run 5 stores in the St. Louis market from day one with the path toward 10
• Hire, train, develop, retain, and lead Store Managers
• Spend at least 5 days a week in stores, in front of customers and team members
• Own your region's P&L, top line, bottom line, maintenance, capex, labor
• Build the culture that makes Best Wash the most-loved laundromat experience in St. Louis
• Help us scale toward 200 stores, with growing scope and compensation as we grow

Compensation

• Base salary
• Capital position in each store that grows as we grow (company-funded, vests at 12 months. If you want more skin in the game, you can self-fund additional capital or roll compensation from prior stores into a larger position)
• EBITDA bonuses paid quarterly once vested
• Uncapped, real upside as we scale toward 200 locations

How to apply

Skip the cover letter. We've never read one that helped. Send your resume and answer the five questions below. Take your time on the answers. We will read them carefully.

Pay: $100,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Tell us about the three best people you have ever hired. Use their real first names. Where did you find them? What did you see in them that others might have missed? Where are they today?
• Tell us about five people you have had to fire or push out. Why? What did you learn from each one?
• Tell us about one person on your team whose performance was lacking, and how you helped them turn it around. What was actually broken? Was it them, or was it something in the system, the training, or the way they were being led? What did you change, and what did they change? Where are those people now?
• What is the hardest maintenance or fix-it task you have ever taken on, at work or at home? Walk us through it. What broke, what did you try, what did it take to make it right?
• Walk us into one of your best stores on a normal Tuesday afternoon. What do we hear, smell, and feel? Who's behind the counter, and how did they get there? Now tell us about a specific customer who became a regular because of what you and your team built.

Work Location: In person

Salary : $100,000 - $200,000