What are the responsibilities and job description for the Regional Manager - Los Angeles & Orange County position at Best Upon Request?
Title: Regional Manager - Los Angeles & Orange County
Reports to: Director, Client Success
Location: Greater Los Angeles or Orange County — must be based within reasonable commuting distance of regional client sites
FLSA Status: Exempt
About BEST
Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio.
Role Summary
We're hiring a Regional Manager to lead and grow concierge programs at BEST's client accounts across the Greater Los Angeles and Orange County region. This is a high-impact leadership role in one of the most complex and dynamic markets in the country — requiring someone who can navigate diverse health care and corporate environments, manage across significant geography, and build lasting client trust in a market where relationships and reputation move fast.
What You'll Do
Client Partnership & Relationship Stewardship
Strong performers in this role have a clear path to larger account portfolios and senior regional leadership. BEST invests in our regional leaders as we grow.
How To Apply
Submit your resume. Optional but appreciated: a brief note on a large client relationship or multi-site operation you led and the outcome it produced.
https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d0934bc7b00193891ac7fb0ffb&id=8a7885a89e6b0ba1019e6f394f7a65d3&source=&lang=en
BEST values transparency, accountability, and teamwork. We are an equal opportunity employer committed to creating an inclusive environment for all team members.
Reports to: Director, Client Success
Location: Greater Los Angeles or Orange County — must be based within reasonable commuting distance of regional client sites
FLSA Status: Exempt
About BEST
Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio.
Role Summary
We're hiring a Regional Manager to lead and grow concierge programs at BEST's client accounts across the Greater Los Angeles and Orange County region. This is a high-impact leadership role in one of the most complex and dynamic markets in the country — requiring someone who can navigate diverse health care and corporate environments, manage across significant geography, and build lasting client trust in a market where relationships and reputation move fast.
What You'll Do
Client Partnership & Relationship Stewardship
- Build trusted, executive-level relationships with client sponsors and program owners.
- Lead business reviews, strategic check-ins, and ongoing communication.
- Resolve issues proactively; surface program improvements and risks to leadership.
- Lead, coach, and develop concierge team members and emerging leaders.
- Set clear expectations, reinforce service standards, recognize performance.
- Maintain strong team connection through consistent site presence.
- Drive performance across utilization, service levels, and client metrics.
- Ensure compliance with systems, processes, standards, and contract obligations.
- Lead day-to-day problem-solving, change management, and continuous improvement.
- Partner with Sales on renewals, upsells, and expansion conversations.
- Identify program enhancements that increase client value.
- Represent BEST at client events and networking moments.
- Strong renewal outcomes across assigned accounts.
- Engaged, high-performing teams with low regrettable attrition.
- Measurable lift in utilization and service performance at assigned sites.
- Specific expansion opportunities surfaced and advanced with Sales.
- You thrive in ambiguity and create clarity for your team without waiting for perfect conditions.
- You lead from the front — you're in the field, present with clients, and still hitting your metrics.
- You've led multi-site teams and know great operations show up at the site level.
- You earn trust through preparation and follow-through, not title or volume.
- You want to build something — not just maintain it.
- 5 years in operations, account management, hospitality, or multi-site service delivery.
- Demonstrated experience managing large client relationships and senior stakeholders.
- Based in Greater Los Angeles or Orange County, with comfort being in field 3-4 days per week across a wide regional footprint and significant drive time.
- Valid driver's license and reliable transportation.
- Hospitality, healthcare, concierge services, or service-based background.
- Coaching, supervisory, or team-leadership experience.
- Prior LA/OC market experience.
- Change-management experience.
- Field-based across the Greater Los Angeles and Orange County region — 3-4 days per week on-site, with significant drive time.
- Combination of on-site work and remote time for planning and reporting.
- Background check required; drug screen may be required for certain client sites.
Strong performers in this role have a clear path to larger account portfolios and senior regional leadership. BEST invests in our regional leaders as we grow.
How To Apply
Submit your resume. Optional but appreciated: a brief note on a large client relationship or multi-site operation you led and the outcome it produced.
https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d0934bc7b00193891ac7fb0ffb&id=8a7885a89e6b0ba1019e6f394f7a65d3&source=&lang=en
BEST values transparency, accountability, and teamwork. We are an equal opportunity employer committed to creating an inclusive environment for all team members.