What are the responsibilities and job description for the Warehouse Operations Manager position at BEST Logistics Group?
Overview
The person in this role is the on-site leader responsible for the performance, safety, and growth of a single-site warehouse operation based in Kernersville, NC. This role owns all daily site operations, facility maintenance, and workforce leadership while serving as a key customer-facing representative of the business.
This position is ideal for an operational leader who thrives in hands-on environments, takes pride in ownership, and is motivated to grow a business through strong execution and partnership with other business unit leaders and sales. We are looking for someone who is a proactive problem solver and that has keen attention to detail, motivated by success and the opportunity for growth.
Key Responsibilities
Site Operations & Facilities
Oversee all daily storage and site operations to ensure efficiency, safety, and service excellence
Manage facility maintenance, cleanliness, and preventative maintenance programs
Operation and maintenance of warehouse equipment (i.e. forklifts, pallet jacks) safely and efficiently
Team Leadership
Lead and manage site personnel including forklift operators, sanitation staff, and general labor
Ensure safe operation of material handling equipment and proper training/certification
Manage staffing, scheduling, performance, and employee development
Safety & Compliance
Own site safety performance and promote a strong safety-first culture
Conduct periodic safety meetings, audits, and incident follow-up
Customer & Business Ownership
Serve as the primary point of contact for customers at the site
Build strong customer relationships through proactive communication and problem-solving
Take full ownership of the site as a business unit, including service quality and operational performance
Growth & Sales Partnership
Identify opportunities to improve utilization, expand services, and drive growth
Partner with Sales on customer tours, new business opportunities, and customer onboarding
Provide operational insight to support pricing, proposals, and growth initiatives
Qualifications
5 years of experience in facilities, storage, logistics, and/or site operations
Proven experience leading teams in an operational environment
Strong working knowledge of forklifts and material handling operations
Customer-facing experience with the ability to build trust and credibility
Strong leadership, organization, and problem-solving skills
Well developed technical skills utilizing MS Office suite and ability to use other software/technology as needed
Salary : $75,000 - $80,000