What are the responsibilities and job description for the Parts & Warranty Coordinator position at BEST Logistics Group?
Do you have a passion for developing relationships, providing exceptional customer service, and being an innovator in the transportation industry? As a Parts / Warranty Coordinator at our Kernersville-based shop operation, you will have the opportunity to make a positive impact on our business. We are looking for a strong, energetic, people-focused Parts / Warranty Coordinator to join our team as we continue to grow. Does this sound like you? Apply Now!
Working with BEST earns more than just a paycheck.
We Put People First: We foster an environment where all employees feel welcome, valued and seen
We Invest in You: with an assortment of benefits options including medical, dental, vision, 401(k) with company match, FREE Telehealth, and much more!
Position Description
The Parts / Warranty Coordinator will be responsible for sourcing parts and recovering cost for parts and repairs made within a warranty or policy coverage period and to document value/expense of warranty coverages.
Essential Job Duties and Responsibilities
Same day ordering of replacement and upgrade service parts
Effectively communicate with maintenance team on status of parts and warranty
Maintain parts within the shop by ensuring a clean and organized work area, conducting cycle counts, completing inventory adjustments and transfers, stocking and replenishing parts.
Work with maintenance team to qualify warranty repairs and follow through on the claims process
Prepare claims according to the manufactures’ warranty guidelines
Intercede with the manufacturer on questioned warranty issues
Develop and maintain excellent relationships with our vendors
Be aware of repetitive problems and initiate action with appropriate parties with regard to issues that may be under warranty and finding supporting information to get an exception claim paid
This is a day-shift role, 8 hours per day, Monday Friday.
High School diploma or GED required; experience with parts/warrant preferred; or equivalent combination of education and experience; experience working in the transportation industry is highly preferred.
Critical Success Factors include:
Interpersonal and communication skills; works well with team members and is willing to assisting others
Time management skills; is organized and able to establish and follow through on priorities
Problem solving and troubleshooting skills
Ability to multi-task
Strong customer service skills
Computer skills using Microsoft Office, McLeod, Windows up to and including 10, Internet Explorer, plus other software programs