What are the responsibilities and job description for the Customer Service Representative position at Best Logistics Group?
BEST Logistics Group is excited to add a dynamic Customer Service Representative to its Charlotte based Logistics Team, supporting our Key Account Managers.
At BLG, our Key Account Managers (KAMs) drive growth, strategy, and customer relationships. As a Customer Service Representative, you will own the day-to-day execution for assigned accounts, ensuring every load, communication, and issue is handled with precision and urgency. You are the operational backbone and a trusted partner—freeing Key Account Managers to focus on growing the business
.
This is not a support role. This is a trust-based execution partnership, where 1 CSR supports 2 KAMs and plays a critical role in customer experience and revenue growt
h.
The purpose of this role is to enable Key Account Managers to spend more time on growth, strategy, and relationships by owning execution, communication, and problem resolution for assigned accoun
ts.
This is a full-time, in-office position, Monday-Friday, operating under normal 8am-5pm business ho
urs.What You’ll
- Own:Account Execution & Load Manage
- mentManage the full lifecycle of loads for assigned acco
- untsOrder e
- ntryCarrier setup and confirma
- tionAppointment schedu
- lingTracking and proactive upd
- atesEnsure nothing falls through the cr
acksExpectat
- ion:Proactive Customer Communication, delivering clear, timely, and confident upd
- atesAnticipate customer needs before they
- askAct as a gatekeeper for operational noise, limiting distractions for K
- AM'sFilter inbound emails, calls, and requ
- estsMaintain accurate and organized documentation in systems (McLeod TMS software, DAT, e
- tc.)Identify trends and risks such as recurring service issues, carrier performance concerns, shifts in customer behavior, look for opportunities for process improvements, and supporting additional business gro
- wth.Working with KAM's to reduce service fail
- uresComplete timely and accurate order entry and documenta
- tionProvide support during RFP's, business reviews, and customer au
dits
We are looking for someone, wh
- o is:Calm under pre
- ssureDetail-obsessed with strong situational awar
- enessAble to operate with high trust, lo
- w egoA holder of a team-first mentality with strong team alig
- nmentTech savvy and able to work well in a very fast paced enviro
nmentIf you feel this role could be a good fit for you, we look forward to hearing from
Salary : $50,000 - $55,000