What are the responsibilities and job description for the Field Application Engineer position at Best Industry display products in the global...?
Responsibilities: Field Application Engineer
Responsibilities :
Provide on-site and remote technical support for display monitor, touchscreen, and embedded monitor systems.
Diagnoses, troubleshoot, and repair hardware and firmware issues in the field.
Communicate directly with key customers regarding technical issues, service actions, and product performance.
Support RMA/refurbish tasks including inspection, failure analysis, and repair reporting.
Support NPI activities through product validation and customer feedback coordination.
Manage product quality issues (ESD, USB, boot-up, thermal/brightness limits) and work with Kortek HQ engineering teams on resolutions.
Maintain accurate service logs, technical reports, and documentation.
Train customer technicians and internal teams in installation and troubleshooting procedures.
Qualifications:
Bachelor’s degree in Electrical/Electronic Engineering, Physics, Mechanical Engineering, or a related technical field
Proactive, problem-solving mindset with the ability to work independently and self-directed.
Strong sense of responsibility and adherence to company procedures and quality standards
Ability to travel to customer sites as needed.
Benefits:
– Compensation and benefits may vary based on company policy.
– Medical, Dental and Vision Insurance
– Paid Time Off
– IRA Matching
Job Type: Full-time
Pay: $52,000.00 per month
Benefits:
- Paid time off
Application Question(s):
- Are you bilingual in Korean and English?
- Please specify your current status in the United States, or if you are a foreign national, indicate your visa type.
- Please indicate your total years of relevant experience.
Work Location: In person
Salary : $52,000