Customer Service Representative

Experienced Customer Service Representative Wanted

We are an established and reputable family-owned lawn care company in the Greater Cleveland area. We offer our employees a stable position with weekly pay in a clean, friendly office environment.

We are looking for a CSR with experience to help grow our company and maintain our existing customer base with courteous, helpful interaction. In this position, you will be a strong representation of our company. This position mainly consists of making and receiving phone calls to assist with questions, complaints and providing general information. Strong communication skills and comfortable working on the phone for majority of the work day is required. You will also have daily office duties including data entry, payment reconciliation, program set-up, responding to email inquiries, collection calling and sales calling. This is a fast paced, demanding position and we are looking for someone who is eager to hit the ground running and join our customer relations team.

Qualifications:

· Able to multi-task and meet deadlines on a daily basis

· Comfortable on the phone, ability to listen and discuss customer questions by speaking in a clear, professional manner as a representation of our company.

· Strong spelling and proper grammar skills are a must

· Detail-oriented and exceptional time management skills. Must be able to manage themselves and their tasks throughout the day.

· Strong organizational skills and the ability to have all open-ended tasks/questions/paperwork completed and cleared by the end of each business day.

Beneficial skills helpful but not required:

· Must be proficient in Microsoft Word and Excel

· Ability to type 65 WPM

· A general knowledge of Northeast Ohio counties and suburbs is helpful

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Education:

• High school or equivalent (Preferred)

Work Location: In person

Salary : $16 - $20