What are the responsibilities and job description for the Customer Service Representative position at Best Friends Pet Hotel?
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
· Health, dental, vision, life insurance, STD/LTD, 401K with company matching
· ESOP - Employee Stock Ownership Plan (100% company paid)
· Paid vacation
· Pet supply and service discounts and more!
Responsibilities:
- Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
questions
- Answering and handling calls in a professional manner
- Maintaining cleanliness
- Maintaining cleanliness
- Scheduling
- File maintenance
- Data entry
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Rancho Santa Margarita, CA 92688 (Preferred)
Ability to Relocate:
- Rancho Santa Margarita, CA 92688: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17