What are the responsibilities and job description for the Head of Community (San Francisco) position at Best Friend Finance?
About us
UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with the traditional — the dishonesty protected by the fine print — the cold and distant financial institutions that easily discriminate based on where you are, who you are, or how much money you have.
We want to do things differently; to change the lack of honesty and fine print for candid transparency and brutal honesty, to change the discrimination for global financial inclusion, to change the cold and distant financial institutions situated at the top of buildings, for a human connection with the people that we serve.
To make it possible, we have built things differently — to offer different services we couldn’t be them, so we wanted to make it clear through our services, that we are not who they are; we needed our name to be a statement to differentiate ourselves, as we come to do things differently. We don’t build trust because of our name. We build trust because of our authenticity, honesty, and human connection. Our name helps us achieve that.
But why? Why do this? We’re driven by a deeper human mission — we believe access to stable currency is a human right, and the disparity in access to financial services fuels the inequality gap and mass migration. It is for this reason — for THE PEOPLE — that we exist and why we must win to serve everyone.
Check us out on:
🔗 TikTok
🔗 Recent overview from Gabo on X (CEO)
We're looking for a Head of Community who will lead UGLYCASH's online and in-person communitites and support functions.
What you’ll be doing:
- Working full-time in San Francisco (relocation support provided)
- Manage and grow UGLYCASH's cross-platform online communities (e.g. X, Reddit, WhatsApp, Discord)
- Create, curate and produce community content (live streams, online resources, social posts)
- Scale community support and moderation infrastructure (CRM, support ticketing systems)
- Coordinate and run in-person community events and meetups
- Collect and synthesize community feedback to influence product development
- Serve as a public ambassador and figurehead for UGLYCASH
What we look for in you:
- Located in the United States and willing to move to San Francisco after hire (relocation support provided)
- 3 years of relevant experience in technology and crypto
- Experience leading and growing a community
- Experience scaling and operationalizing customer success systems
- Operational experience in a crypto startup/project
- Experience managing and growing a team
- Very active on social media with an existing following
- Deep connectivity in / understanding of the crypto ecosystem
- Great communicator, comfortable talking in public and hosting live events
- Exceptional detail-oriented operational, project management and organizational skills
- A relentless, growth-oriented self-starter
- Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant
- Healthcare coverage: Comprehensive medical, dental, and vision insurance plans
- Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year
- Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days
- Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave
