Event Manager - Events and Crowd Management

Event Manager – Live Events

Lead the Action Behind the Scenes

Are you energized by live events, fast-paced environments, and leading teams that deliver unforgettable experiences?

BEST Crowd Management is seeking a dynamic Event Manager to oversee event day operations at a major venue in Cincinnati, OH. In this role, you’ll lead event supervisors and staff, coordinate operational planning, and ensure every event runs safely, efficiently, and seamlessly.

If you thrive in environments where no two days are the same and enjoy being at the center of large-scale events, this opportunity is for you.

Pay, Benefits, and Work Location:

• Competitive Salary: $45,000 - $55,000 / year
• Comprehensive Benefits: Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Based in Cincinnati OH, you’ll be at the heart of our operations, ensuring security and safety
  
  

What You’ll Do

As an Event Manager, you will oversee and coordinate the execution of event operations while ensuring exceptional client and guest experiences.

Key Responsibilities

Event Operations Leadership

• Coordinate and oversee all aspects of event day operations
• Support operational planning and execution for events at the venue
• Assign and direct work tasks for Event Supervisors, Event Staff, and Event Security
• Ensure all operations meet client expectations and BEST Crowd Management standards
  
  

Team Management

• Supervise, coach, motivate, and train Event Supervisors
• Support recruiting, hiring, onboarding, licensing, and training of event staff
• Conduct performance evaluations and provide recommendations for staff development
• Assist with scheduling and workforce coordination
  
  

Client & Venue Partnership

• Maintain strong relationships with venue leadership and clients
• Respond to client requests and operational needs during events
• Ensure excellent service delivery and customer satisfaction
  
  

Safety & Incident Response

• Identify and report operational issues or incidents during events
• Respond to emergencies or operational challenges as they arise
• Assist with incident reporting and investigations when required
• Communicate critical information to leadership and client partners
  
  

Operational Excellence

• Support development and implementation of Standard Operating Procedures
• Conduct on-the-job training for staff and supervisors
• Ensure operational areas are organized, maintained, and compliant with company standards
  
  

What We’re Looking For

Minimum Qualifications

• 1–3 years of professional experience in event operations, security, venue operations, or a related field
• At least 1 year of customer service, security, or event operations experience
• Strong leadership and team management skills
• Excellent communication skills (written and verbal)
• Ability to make sound decisions and exercise professional judgment in fast-paced situations
• Ability to pass a background check
  
  

Preferred Experience

• Event staffing or venue operations
• Security operations
• Law enforcement, military, or EMS background
  
  

Schedule & Availability

This Role Requires a Flexible Schedule, Including

• Evenings
• Weekends
• Holidays
• Event nights and occasional overnight operations
  
  

Candidates must be able to monitor and respond to time-sensitive communications from clients, staff, and leadership.

Physical Requirements

This role involves working in active event environments and may include:

• Standing or walking for extended periods (up to 10 hours)
• Occasionally lifting, pushing, or pulling up to 45 lbs
• Working indoors and outdoors in varying weather conditions
  
  

Occasional climbing, bending, or working in confined spaces

Why Join BEST Crowd Management?

BEST Crowd Management is a leader in crowd management and event security services, supporting some of the most exciting venues and live events across the country.

When you join BEST, you become part of a team that plays a critical role in creating safe, memorable experiences for thousands of fans and guests.

✅ Lead teams

✅ Support major events

✅ Build a career in venue and event operations

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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