Manager, Marketing Operations

The Marketing Operations Manager will own end-to-end process design, documentation, and enablement to support the growth of our Ads business. This role ensures clarity of enterprise roles and responsibilities, drives operational efficiency, and enables smooth rollout of new ad products, tools, and technology solutions. As the business accelerates, scalable and repeatable processes are critical. This position will lead efforts to create and maintain workflows, manage centralized documentation, and develop training programs that equip teams for consistent execution. Success means reducing friction, improving speed-to-market, and enabling alignment across marketing, sales, and business support teams.

This role is hybrid, which means you will be required to work some days on-site at our Best Buy Corporate Campus in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Design and document end-to-end enterprise processes that define roles and responsibilities across marketing and sales
• Develop and deliver training programs for onboarding, new product launches, and tool adoption
• Drive process improvements and implement scalable workflows to enhance operational efficiency
• Partner with cross-functional teams to ensure alignment adoption and consistent communication 

Basic qualifications

• 6 years of experience in marketing operations, marketing enablement, project management or related roles
• Proficiency in Workfront/Salesforce or other related sales/project management software systems
• Strong organizational and project management skills with attention to detail
• Excellent written and verbal communication for documentation and training

Preferred qualifications

• Bachelor’s degree in marketing, communications, or related field
• Proven experience designing and documenting scalable processes and workflows
• Experience with change management and driving adoption of new processes and tools

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.