What are the responsibilities and job description for the Decision Science Manager - Customer Strategic Analytics position at Best Buy?
As a Decision Science Manager, you turn customer data into clear direction for the business. You work across teams to answer tough questions about customer behavior, growth, and performance. You scope your own work, run advanced analysis, and present insights in a way leaders can use. You also help raise the bar for analytics by coaching others and improving how work gets done.
This role is hybrid, which means you will be required to work on site at the Best Buy corporate office in Richfield, Minnesota, on Monday, Tuesday, Wednesday and Thursday. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
This role is hybrid, which means you will be required to work on site at the Best Buy corporate office in Richfield, Minnesota, on Monday, Tuesday, Wednesday and Thursday. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
- Turn open-ended business questions into clear, structured analytics plans
- Run advanced analysis using SQL, Python, or R to uncover growth drivers
- Translate complex data into clear insights and recommendations for leaders, confidently influencing customer decisions by serving as a trusted thought partner who helps operationalize data‑driven strategy and execution
- Partner with teams across analytics and the business to align on approach and results
- Own monthly and quarterly business review customer reporting and analysis
- Coach analysts and support their development and day-to-day work
Basic qualifications
- 5 years in analytics, decision science, or a related field
- 5 years using advanced statistical methods to solve business problems
- 5 years working with SQL and tools like Python or R
- 2 years using data visualization tools such as Tableau, Power BI, or Looker
- 2 years of automating work and building dashboards for process efficiencies and improving workflows
- Bachelor’s degree in a quantitative or business field
Preferred qualifications
- Experience in customer analytics
- 1 year of people leadership
- Experience coaching or mentoring analysts
- Strong communication skills with senior leaders
- Master’s degree in a quantitative or analytical field
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.