What are the responsibilities and job description for the Autotech Agent position at Best Buy?
Company Description Best Buy enriches lives through technology by combining deep tech expertise with a human-centered approach to serve customers online, in stores, and in their homes. With more than 1,000 locations and over 90,000 employees across the United States and Canada, the company helps customers with productivity, security, health, entertainment, and connectivity needs. Team members join a community of change-makers and collaborators who support one another across roles ranging from Geek Squad Agents to corporate professionals. Best Buy focuses on innovation, skill development, and building lasting human connections in a rapidly changing world. If technology and meaningful change inspire you, Best Buy offers a place to grow your career and shape tomorrow.
Role Description The Autotech Agent role at Best Buy is a full-time, on-site position based in Bismarck, ND. Autotech Agents provide in-person consultation to customers on vehicle technology, including car audio, navigation, remote start, safety, and connectivity solutions. They perform installations, upgrades, and troubleshooting of automotive electronics while following safety standards and Best Buy/Geek Squad procedures. Day-to-day work includes assessing customer needs, recommending appropriate products and services, explaining technical information in clear terms, and maintaining accurate service documentation. Autotech Agents collaborate with store teams to ensure a seamless customer experience, support sales efforts, and uphold high standards of quality, professionalism, and customer satisfaction.
Qualifications
Role Description The Autotech Agent role at Best Buy is a full-time, on-site position based in Bismarck, ND. Autotech Agents provide in-person consultation to customers on vehicle technology, including car audio, navigation, remote start, safety, and connectivity solutions. They perform installations, upgrades, and troubleshooting of automotive electronics while following safety standards and Best Buy/Geek Squad procedures. Day-to-day work includes assessing customer needs, recommending appropriate products and services, explaining technical information in clear terms, and maintaining accurate service documentation. Autotech Agents collaborate with store teams to ensure a seamless customer experience, support sales efforts, and uphold high standards of quality, professionalism, and customer satisfaction.
Qualifications
- Technical automotive and electronics skills, including experience with car audio, vehicle connectivity, and basic wiring or installation practices.
- Customer service and communication skills to clearly explain technical concepts, build trust, and provide a positive in-store experience.
- Problem-solving and troubleshooting abilities to diagnose issues, recommend solutions, and complete installations efficiently and safely.
- Organizational and time management skills to handle multiple service appointments, maintain documentation, and meet deadlines.
- Ability to work on-site, follow safety procedures, and collaborate effectively with sales and Geek Squad team members.
- High school diploma or equivalent; relevant technical certifications or prior installation experience are beneficial.
- Comfort working with technology, willingness to learn new automotive and consumer tech solutions, and commitment to continuous skill development.
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed.