What are the responsibilities and job description for the Associate Manager Order & Customer Experience - Richfield MN position at Best Buy?
As the Associate Manager of Order & Customer Experience, you will help turn order management, fulfillment, and customer experience data into insights that drive operational action. This role supports large and small product fulfillment by helping teams understand order health, identify risks, improve execution, and support the customer promise.
You will partner with offshore teams, fulfillment leaders, and cross-functional stakeholders to investigate issues, surface trends, improve reporting, and translate findings into clear recommendations. This role is ideal for someone who is analytical, curious, and comfortable connecting data to business operations while helping teams move from awareness to action.
This role is hybrid, which means you will be required to work some days on site at the Best Buy corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements will be discussed during the hiring process.
What you’ll do
• Turn order management, fulfillment, and customer experience data into actionable insights that help teams understand order health, identify risks, and drive informed decision-making
• Develop and maintain reporting, dashboards, and recurring business views to monitor performance, surface trends, and support strategic decisions
• Partner with offshore teams to strengthen operational execution, improve workflow accuracy, and ensure repeatable processes are completed consistently
• Collaborate cross-functionally to investigate fulfillment issues, connect root causes to business impact, and support customer promise date accuracy
• Identify process improvement opportunities that simplify workflows, improve reporting quality, and create more scalable ways of working
• Support documentation, training, and knowledge-sharing to help teams effectively leverage reporting and take action on insights
Basic qualifications
• 5 years of experience in retail, ecommerce, order management, supply chain, analytics, or related fields
• 4 years of experience using data, reporting, or analytical problem-solving skills to communicate insights and support business decisions
• 3 years of experience managing priorities and driving execution in a fast-paced operational or business environment
• 3 years of experience using reporting and analytics tools such as SQL, Power Query, Power Pivot, BigQuery, Power BI, Tableau, Looker, or similar tools
• 3 years of experience collaborating with cross-functional teams, stakeholders, or business partners
Preferred qualifications
• 4 years of experience analyzing complex operational, customer, or fulfillment data and translating insights into actionable recommendations
• 4 years of experience leading initiatives or influencing cross-functional teams to drive business outcomes
• 3 years of experience supporting high-volume operations, order management, or customer experience workflows
• 3 years of experience applying project management, process improvement, or prioritization practices to deliver results
• 3 years of experience working with offshore, third-party, or distributed teams
• Experience building dashboards, scorecards, recurring business reviews, or KPI reporting to monitor performance and guide decisions
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
You will partner with offshore teams, fulfillment leaders, and cross-functional stakeholders to investigate issues, surface trends, improve reporting, and translate findings into clear recommendations. This role is ideal for someone who is analytical, curious, and comfortable connecting data to business operations while helping teams move from awareness to action.
This role is hybrid, which means you will be required to work some days on site at the Best Buy corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements will be discussed during the hiring process.
What you’ll do
• Turn order management, fulfillment, and customer experience data into actionable insights that help teams understand order health, identify risks, and drive informed decision-making
• Develop and maintain reporting, dashboards, and recurring business views to monitor performance, surface trends, and support strategic decisions
• Partner with offshore teams to strengthen operational execution, improve workflow accuracy, and ensure repeatable processes are completed consistently
• Collaborate cross-functionally to investigate fulfillment issues, connect root causes to business impact, and support customer promise date accuracy
• Identify process improvement opportunities that simplify workflows, improve reporting quality, and create more scalable ways of working
• Support documentation, training, and knowledge-sharing to help teams effectively leverage reporting and take action on insights
Basic qualifications
• 5 years of experience in retail, ecommerce, order management, supply chain, analytics, or related fields
• 4 years of experience using data, reporting, or analytical problem-solving skills to communicate insights and support business decisions
• 3 years of experience managing priorities and driving execution in a fast-paced operational or business environment
• 3 years of experience using reporting and analytics tools such as SQL, Power Query, Power Pivot, BigQuery, Power BI, Tableau, Looker, or similar tools
• 3 years of experience collaborating with cross-functional teams, stakeholders, or business partners
Preferred qualifications
• 4 years of experience analyzing complex operational, customer, or fulfillment data and translating insights into actionable recommendations
• 4 years of experience leading initiatives or influencing cross-functional teams to drive business outcomes
• 3 years of experience supporting high-volume operations, order management, or customer experience workflows
• 3 years of experience applying project management, process improvement, or prioritization practices to deliver results
• 3 years of experience working with offshore, third-party, or distributed teams
• Experience building dashboards, scorecards, recurring business reviews, or KPI reporting to monitor performance and guide decisions
What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.