What are the responsibilities and job description for the Appointment Scheduler position at Best Buy Windows and Siding?
Job Overview
We are seeking a dynamic and proactive Appointment Scheduler to join our team! In this vital role, you will be the first point of contact for clients and prospects, coordinating and confirming appointments with precision and enthusiasm. Your energetic approach will ensure a seamless scheduling process, supporting our business development efforts and enhancing customer experience. This paid position offers an exciting opportunity to develop your skills in pre-sales, customer service, and communication within an environment dedicated to growth.
Duties
- Manage inbound and outbound (return) calls using phone communication skills to schedule, reschedule, or confirm appointments efficiently.
- Update client records, track interactions, and manage appointment calendars accurately.
- Engage in warm calling and telemarketing activities to generate new leads and follow up on potential opportunities.
- Coordinate with sales teams to align appointment schedules.
- Practice consultative techniques by understanding client needs and offering suitable solutions during scheduling conversations.
- Negotiate appointment times that accommodate both client preferences and internal priorities, ensuring deal closing potential.
- Maintain excellent customer service by providing clear information, answering questions, and fostering positive relationships through effective communication skills.
Skills
- Using strong communication skills to secure mutually beneficial appointment times.
- Prompt response times for both phone calls and email/website leads.
- Exceptional communication skills in English (Spanish a plus), both verbal and written, with the ability to engage confidently over the phone.
Join us as an Appointment Scheduler and become a key player in driving our success! Your energetic attitude combined with your technical expertise will help us build lasting relationships while advancing your career in a vibrant, supportive environment dedicated to excellence in sales and customer engagement.
Pay: $21.15 - $24.04 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Salary : $21 - $24