What are the responsibilities and job description for the Customer Service Representative position at Best Block Company?
We are seeking a Customer Service Representative to join our team!
What We Offer
As a Customer Service Representative with Best Block you are responsible for:
The ideal candidate for this role will have:
The process is simple. Click on the “apply” button to get started or apply in person.
- This is an on-site role, and will not be remote or hybrid, at any time.*
What We Offer
- Work in a team-oriented environment where collaboration is a priority.
- Achieve your professional goals without sacrificing the balance between work and life.
- A comprehensive benefits package with options to choose what works best for you and your family.
As a Customer Service Representative with Best Block you are responsible for:
- Help customers determine the right Colorado Best Block product to meet their needs
- Serve as the primary point of contact for inbound customers (walk-in and call-in)
- Provide technical assistance for installing and maintaining the products we sell
- Accurate and detailed order entry, input customer information, pricing and additional data
- Build and maintain relationships with repeat customer and accounts
- Coordinate closely with dispatch to schedule deliveries and manage customer expectations
- Communicate clearly with customers regarding order status, lead times and changes
- Perform monthly inventory counts and maintain accurate inventory records
- Balance cash drawer and create cash & credit card reports daily
- Work with outside sales representatives to ensure customer satisfaction
- Maintain knowledge of products and their applications and know major competitor product lines.
- Assist with Centralized Dispatch and maintain delivery fleet compliance requirement
The ideal candidate for this role will have:
- Minimum education required: High School Diploma with average to above math skills.
- Basic knowledge of Microsoft Excel, Word and Outlook.
- Available to work 40 or more hours per week
- Maintain regular and consistent attendance and punctuality
- Good organizational and communication skills
- Strong problem solving skills and high attention to detail
- Good interpersonal and customer relation skills
- Must be able to walk throughout material yards
- Physical demands include the ability to lift 25 lbs on a consistent basis and 50 lbs or more on a random basis. Should be able to stand, sit and walk for long periods of time I
- Inside sales experience is a plus
- Experience in building materials industry is also a plus
The process is simple. Click on the “apply” button to get started or apply in person.