What are the responsibilities and job description for the Front Desk Agent position at Bespoke Hair?
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our salon guests.
The Front Desk Agent will assist guests with the check-in and check-out processes, and process payments and schedule appointments. Responsibilities also include maintaining communication with styling staff to coordinate appointment availability, answering guest inquiries, and completing appointment confirmations. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our salon guests.
The Front Desk Agent will assist guests with the check-in and check-out processes, and process payments and schedule appointments. Responsibilities also include maintaining communication with styling staff to coordinate appointment availability, answering guest inquiries, and completing appointment confirmations. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
- Monitor the maintain knowledge of salon services
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of salon
- Ensure compliance with health and quality standards
Qualifications
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Salary : $18
