System Administrator

As a Systems Administrator, you'll support our Cuick Trac Managed Enclave and assist clients on their CMMC / NIST 800-171 compliance journey. You’ll work closely with a skilled technical team to manage cloud infrastructure, troubleshoot user issues, and ensure the performance and security of our systems.
This role requires strong technical aptitude, a proactive mindset, and a client-focused attitude. You’ll represent Beryllium in direct client interactions, so clear communication and professionalism are essential.

Key Responsibilities

• Deploy, configure, and maintain Azure infrastructure components, including Virtual Machines (VMs), virtual networks, firewall policies, and virtual disks.
• Configure and manage Azure resource groups, subscriptions, and management policies for efficient resource use and compliance.
• Install, configure, and manage operating systems on Azure VMs, ensuring secure and stable environments.
• Set up and manage Azure Disk and Microsoft 365 backup solutions.
• Manage and maintain Azure Host Pools and other virtualized environments.
• Manage applications within Azure using Microsoft Intune.

Microsoft 365 & Endpoint Management

• Configure and maintain Azure Entra ID and Intune for device and user management.
• Support and troubleshoot issues with Microsoft 365 Office Suite (Outlook, Word, Excel, etc.).
• Implement, administer, and maintain storage solutions such as SharePoint and Windows File Servers.

Client Support & Service Desk Operations

• Answer support calls and assist clients with active tickets.
• Provide technical support to Tier 1 technicians for complex issues.
• Respond promptly to system alerts and incidents, minimizing downtime.
• Participate in service desk operations and contribute to continuous improvement.
• Assist with creating and maintaining documentation and internal knowledge base articles.

Collaboration & Communication

• Work closely with internal teams, including Security Operations, Compliance Operations, Development, and other stakeholders.
• Collaborate with clients to ensure proper configuration and performance of Azure and Microsoft 365 components.
• Ensure a high level of customer satisfaction through proactive support and communication.
• Participate in cross-team troubleshooting of multi-departmental issues.

Security, Compliance & Best Practices

• Assist with implementing and maintaining compliance with frameworks such as NIST 800-171, NIST 800-53, and FedRAMP Moderate.
• Work with the compliance team to prepare documentation and technical input for audits.
• Follow and help implement ITIL-based service management best practices.
• Identify potential risks proactively and work with the team to implement mitigation strategies.
• Implement and maintain Azure security best practices, including access controls, network segmentation, threat detection, and data encryption.

Additional Expectations

• Stay up to date on Microsoft Azure technologies and industry best practices
• Demonstrate excellent written and verbal communication skills
• Show adaptability and the ability to quickly learn new tools and technologies
• Be a self-starter with a willingness to grow professionally
• Other duties as assigned based on business needs

Required Skills & Experience

• Foundational experience managing Microsoft Azure environments and Mac OS Support
• Understanding of Azure services: virtual machines, networking, storage, and security
• Experience with Defender and SentinelOne
• Strong problem-solving and troubleshooting abilities
• Effective communication and collaboration skills in a team environment
• Minimum of 3 years’ hands-on experience in an IT Support or System Administrator Role

Preferred Skills & Experience

• Microsoft Azure certifications (e.g., AZ-900, AZ-104)
• Experience with Intune administration
• Familiarity with ITIL best practices
• Experience using ServiceNow for ticketing and support

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