Luxury Vehicle Hospitality Manager

Overview

A premium hospitality space is seeking a highly motivated, self-starting professional to manage a private, invitation-only showroom environment. This role requires experience in retail, customer service, and experiential programming, with a strong focus on delivering exceptional guest experiences and maintaining brand standards within a curated, customer-facing setting.

Pay Range: $25.50 - $49.00

Responsibilities

• Serve as the primary point of contact for the showroom/lounge and oversee all day-to-day activities within the space.
• Coordinate with internal teams, partners, and clients to manage event scheduling and maintain an organized master calendar.
• Oversee routine maintenance, including housekeeping, facility upkeep, repairs, and vendor services, ensuring the space is always in optimal condition.
• Be available onsite to support vendor access, including deliveries, installations, catering, and technical setups.
• Maintain organization of the space, including inventory management and restocking of supplies as needed.
• Collaborate independently and cross-functionally to support execution of events, activations, and experiential programs.
• Develop working knowledge of operational systems and equipment to troubleshoot issues or coordinate service support when required.
• Deliver a high level of customer service to visiting guests, clients, and partners, while accommodating both scheduled and ad hoc requests.
• Manage program budgets and prepare summaries, reports, and recaps for internal stakeholders.
• Generate regular reports on activity, usage, and performance metrics.
• Effectively manage multiple priorities in a fast-paced, dynamic environment.
• Maintain clear and consistent communication with internal teams and stakeholders.
• Contribute to the development of new initiatives and programs to enhance the guest experience.
• Handle sensitive information with discretion and maintain confidentiality at all times.
• Ensure the space remains clean, organized, and presentation-ready at all times.
• Coordinate cleaning schedules and complete occasional errands to ensure operational readiness.

Requirements

Qualifications

• Minimum of 5 years of experience in retail, hospitality, or customer-facing environments, with a strong emphasis on experiential settings
• Experience working with premium or high-end brands preferred
• Demonstrated entrepreneurial mindset with the ability to contribute to marketing initiatives and enhance customer engagement
• Strong interpersonal and organizational skills with exceptional attention to detail
• Ability to take direction while also working independently with sound judgment and initiative
• Professional demeanor with excellent written and verbal communication skills
• Strong service orientation and commitment to delivering elevated, personalized customer experiences
• High level of integrity and professionalism in all client and stakeholder interactions
• Flexible and adaptable, with willingness to work non-traditional hours, including evenings and weekends
• Collaborative team player with strong active listening and communication skills
• Ability to evaluate situations critically and implement effective, solution-oriented responses
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent tools
• Commitment to adhering to organizational policies, procedures, and quality standards
• Ability to stand, walk, and move for extended periods, and lift up to 25 pounds as needed
• Must be based in or near the designated work location