What are the responsibilities and job description for the Shipping & Receiving Clerk position at Bertolino Foods, Inc?
POSITION SUMMARY
The Shipping and Receiving Clerk manages the full flow of shipping office and receiving activity — from invoicing and customer will-call transactions to inbound delivery scheduling, PO# data entry, and receiving of incoming product. This role works very closely with the Logistics Transportation Coordinator to align inbound and outbound schedules, truck yard/dock assignments, and vendor and carrier communication, serving as the day-to-day point of contact for customers, vendors, and drivers on the shipping office floor. Strong organizational skills, accuracy under pressure, and clear communication are essential in this fast-paced, high-growth environment.
KEY RESPONSIBILITIES
Invoicing & Documentation
• Prepare and print invoicing for Warehouse Selectors
• Review and print invoices for customer pickups and deliveries
• Perform general clerical work including filing, typing, data entry, planning & coordinating pickups, and running reports
Receiving & Inbound Coordination
• Plan and coordinate the inbound delivery schedule with vendors and dispatch
• Receive and enter data for incoming PO#s into the system
• Apply knowledge of receiving procedures for incoming meat product, including lot assignment and internal recordkeeping procedures
• Coordinate and direct truck yard traffic, including assigning available doors for receiving
• Work closely with the Logistics Transportation Coordinator to align inbound and outbound scheduling and resolve dock, yard, or routing conflicts as they arise
Customer, Vendor & Team Communication
• Promptly and professionally answer incoming phone calls and address questions for customer will-calls and internal employees
• Communicate with customers, vendors, and drivers with a positive attitude and the ability to prioritize and problem-solve
• Return customer and vendor voicemails and emails in a timely manner
• Communicate with team members to ensure effective operation and interdepartmental collaboration
• Communicate effectively with managers and all Bertolino Foods employees
Cash Handling
• Count and handle cash and checks from customers picking up their orders
Safety, Food Safety & Compliance
• Perform all duties necessary to meet SQF, Bertolino Foods, and government requirements
• Inform management of any food safety or quality issues
• Comply with all health, sanitation, GMP, and USDA regulations as described in the Employee Handbook and other policy and procedure documents
• Ensure a clean, safe, and organized work area
General
• Notify supervisors and management of any issues, inventory errors, or customer concerns that require additional assistance
• Follow and understand verbal instructions in a fast-paced environment and work effectively under immediate supervision
• Maintain a strong sense of time organization and urgency, juggling multiple projects and competing priorities in a fast-paced, high-growth environment
• Ability to work independently and within a team
• Perform additional tasks from time to time as determined by Bertolino Foods in its sole discretion