Recreation Facility Manager

• Reports To: Director of Recreation
• FLSA Status: Non-Exempt

Summary:

Under the direction of the Director of Recreation, the Recreation Facility Manager oversees the daily operations, safety, customer service, staffing, and facility support functions of the Berthoud Recreation Center. This position provides leadership for the front desk, membership services, child watch, custodial operations, third-party cleaning services, maintenance vendors, and assigned community events.

The Recreation Facility Manager establishes operational standards, develops staff, manages contracts and budgets, coordinates building maintenance and safety practices, and implements improvements that support an efficient, welcoming, and well-maintained facility. This position also provides management oversight for major community events, including the July 3 Festival, Farmers' Market, and other assigned Town events.

Essential Duties and Responsibilities include the following:

• Provide overall leadership and strategic direction for facility operations while establishing expectations for safety, accountability, teamwork, professionalism, cleanliness, and customer service.
• Supervise, coach, and evaluate full-time and part-time employees, including performance evaluations, professional development, goal setting, and resolution of employee performance or conduct concerns.
• Oversee recruitment, selection, onboarding, scheduling, training, promotions, disciplinary actions, and terminations in accordance with Town policies and procedures.
• Plan and lead quarterly team meetings focused on department priorities, customer service, risk management, emergency response, conflict resolution, operational procedures, and staff development.
• Oversee day-to-day operations of the front desk, including customer service standards, cash-handling procedures, facility communication, registrations, admissions, and resolution of escalated patron concerns.
• Direct membership sales, account maintenance, renewals, cancellations, member communication, retention efforts, and related procedures to support accurate records and continued membership growth.
• Oversee daily operations of the child watch area, including staffing, scheduling, safety procedures, participant records, customer service, staff training, and compliance with applicable policies.
• Supervise custodial staff and manage the third-party cleaning contractor to maintain consistent standards for cleanliness, sanitation, supply management, inspections, and corrective action.
• Manage relationships with maintenance vendors and contracted service providers, including preventative maintenance schedules, service calls, quotes, contracts, repair priorities, project coordination, and verification of completed work.
• Monitor the condition and operation of building systems, public areas, equipment, security systems, lighting controls, and facility technology; identify concerns and coordinate corrective action.
• Develop and maintain facility asset, preventative-maintenance, and replacement plans that address equipment condition, repair history, lifecycle costs, warranties, and long-term capital needs.
• Establish and enforce building safety standards, emergency action plans, risk-management procedures, facility rules, access controls, inspection practices, and required operational documentation.
• Review incidents, accidents, safety concerns, equipment failures, and facility conditions to identify trends, implement corrective actions, and coordinate with emergency responders, risk management, or regulatory agencies when necessary.
• Plan, coordinate, and oversee assigned community events, including the July 3 festival, farmers market, and other Town events, with responsibility for logistics, staffing, vendors, permits, safety planning, setup, operations, and post-event evaluation.
• Coordinate event and facility needs with Town departments, public agencies, community organizations, contractors, vendors, and event partners to ensure clear responsibilities and successful execution.
• Prepare forecasts, reports, performance measures, fee recommendations, and budget requests based on facility usage, membership trends, operational needs, contract costs, and department priorities.
• Oversee purchasing, inventory controls, service agreements, vendor proposals, contracts, supplies, equipment replacement, and financial procedures within assigned authority.
• Establish high standards for customer service and create a welcoming, inclusive, and responsive environment for members, guests, event attendees, employees, and community partners.
• Work with marketing and department staff to communicate facility services, memberships, events, closures, operational updates, and customer information through appropriate channels.
• Develop, review, and update standard operating procedures, emergency plans, staff manuals, facility rules, user agreements, membership procedures, child watch procedures, custodial standards, and vendor expectations.
• Participate in department strategic planning and analyze community growth, facility usage, staffing needs, membership performance, building condition, contract services, and long-term operational demands.
• Collaborate with other Recreation Managers and the Director of Recreation to maintain consistent department expectations, coordinate shared resources, and advance department goals.

Knowledge, Skills, and Abilities:

Education/Experience: Any combination of education and experience may be considered for the position. A typical way to demonstrate the education and experience necessary for the position is:

• A bachelor’s degree gained through a four-year college/university academic program or closely related is required. Educational background in recreation management and/or facility management is preferred.
• 5-7 years of full-time and part-time staff supervisory and operations experience required.
• Current certification in Community CPR, First Aid, and AED or within 3 months of hire.
• 5-7 years of experience with recreation management software is required.
• Spanish/English bilingual skills preferred;
• Ability to work under stressful situations; ability to stay calm; have excellent problem-solving skills;
• Ability to prepare and administer budgets, maintain records, manage contracts, and prepare reports;
• Ability to work evenings, night shifts, split shifts, weekends, and some holidays;
• Ability to establish and maintain effective working relationships with co-workers, the public, news media, vendors, contractors, and other departments and agencies;
• Ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing; ability to direct the work of others;
• Ability to administer surveys and other feedback methods to evaluate customer satisfaction and identify facility and service improvements.

Computer Skills: To perform this job successfully, an individual should have knowledge of general office software, including word processing and spreadsheets, as well as experience with specialized recreation, membership, scheduling, security, building automation, and facility management software.

Certificates and Licenses:

• Must possess a valid Colorado Driver’s License.
• Current CPR/First Aid/AED Certification or acquire within 3 months of hire
• CPRP is preferred

Supervisory Responsibilities:

Directly supervises the Custodial Lead, Guest Service Representative, Child Watch staff, Front Desk Representatives, and other assigned full-time employees. Indirectly supervises approximately 25-30 part-time employees and provides contract oversight for third-party cleaning crews, maintenance vendors, and event service providers.

Work Environment: The work environment characteristics described here represent those normally encountered while performing the essential functions of this job. Appropriate workplace adjustments may be provided to support qualified individuals with disabilities.

Work is performed in office, recreation facility, mechanical, custodial, and outdoor event environments. The employee may work near moving equipment, wet surfaces, fumes, airborne particles, cleaning products, traffic, crowds, and changing weather conditions while overseeing facility operations and community events.

The noise level is usually moderate but may be loud at times. The position involves frequent interruptions and regular contact with employees, patrons, vendors, contractors, event participants, and members of the public.

Physical Demands: The physical demands described here represent those required to perform the essential functions of this job. Appropriate workplace adjustments may be provided to support qualified individuals with disabilities.

• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is regularly required to stand, walk, bend, climb stairs, and reach with hands and arms throughout the facility and outdoor event locations.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Benefits: Group Health Insurance w/HSA funds, Dental, Vision, Life, 401/457, 13 Paid Holidays, Paid Sick and Vacation Leave, Longevity Pay, Recreation Membership.

Apply online at Berthoud.org or click here