What are the responsibilities and job description for the Chrysler Parts Counter Advisor position at Bertera Chrysler Jeep Dodge Ram - West Springfield?
Job Title: Chrysler Parts Counter Advisor
Location: 539 Riverdale St West Springfield, MA.
Company: Bertera CDJR
About Us:
At Bertera CDJR , we are dedicated to providing our customers with exceptional service and support for their automotive needs. As a trusted dealership for Chrysler, we pride ourselves on our commitment to quality and customer satisfaction. We are looking for a knowledgeable and motivated Parts Counter Advisor to join our dynamic team.
**Position Overview:**
The Chrysler Parts Counter Advisor will play a critical role in our parts department, serving as the primary point of contact for customers seeking automotive parts and accessories. The ideal candidate will have a strong understanding of Chrysler products, excellent communication skills, and a passion for providing outstanding customer service.
**Key Responsibilities:**
- Greet customers & Technicians in a friendly and professional manner, assisting them with their parts inquiries.
- Utilize the dealership’s parts catalog system to identify and provide accurate information on required parts and accessories.
- Assist customers & Technicians with parts orders and ensure timely processing and delivery of parts.
- Provide recommendations to customers on compatible parts.
- Maintain an organized and efficient parts counter, ensuring the inventory is well-stocked and properly labeled.
- Collaborate with service technicians to identify necessary parts for repairs and maintenance.
- Handle customer complaints and issues professionally, finding solutions to exceed customer expectations.
- Process customer transactions accurately and efficiently, including cash, credit, and warranty claims.
- Stay updated on Chrysler products, technologies, and industry trends to provide informed guidance to customers.
- Assist in inventory management, including ordering, receiving, and stocking parts.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
**Qualifications:**
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Previous experience in a parts counter role, preferably in a Automotive dealership or automotive environment.
- Strong knowledge of automotive parts and systems.
- Excellent customer service and interpersonal skills.
- Proficient computer skills, including experience with parts inventory systems.
- Ability to work in a fast-paced environment with a focus on accuracy and efficiency.
- Strong problem-solving skills and attention to detail.
- Valid driver’s license and a clean driving record.
**Benefits:**
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Employee discounts on parts and service.
- Ongoing training and professional development opportunities.
**How to Apply:**
Interested candidates should submit their resume and cover letter using the link on this site with the subject line “Chrysler Parts Counter Advisor Application.” We look forward to hearing from you!
Bertera Auto Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.