Information Technology and Enterprise Software Specialist

Job Description

We are seeking a motivated IT professional to support our company-wide IT needs as well as maintain and implement changes to our various enterprise software tools. The IT and Enterprise Software Specialist will be the go-to person for colleagues with software or hardware questions or problems. This role will also be responsible for maintaining our network infrastructure and security. Additionally, we will rely on the individual in this role to work with our various enterprise software programs to keep them up to date and implement changes with the goal of enabling better reporting and deeper functionality.

Company Summary

Bertec is a leading provider of biomechanical testing and training solutions for researchers, clinicians, and athletes. Founded in 1987, Bertec has been at the forefront of the biomechanics industry, developing innovative technology and software that is used in universities, hospitals, sports teams, and research centers around the world.

Institutions as varied as Nike, the US Olympic Swimming Team, LA Dodgers, Golden State Warriors, Toyota Robotics, the NIH, Cleveland Clinic, Mayo Clinic, Harvard University, Stanford University, and thousands of others around the world rely on Bertec’s tools to assess and analyze human movement, balance, and performance.

In addition to its product offerings, Bertec also provides training and support services to its customers. Its team of expert engineers and scientists work closely with customers to understand their unique needs and develop customized solutions to meet their specific requirements.

At Bertec, we are dedicated to advancing the field of biomechanics through innovation, collaboration, and a commitment to excellence. We are always looking for talented individuals who share our passion for improving human performance and wellbeing.

Department: Operations

Reports To: People Systems & Operations Manager

Successful Applicants Will Have These Skills

• Ability to utilize AI tools as a resource to effectively configure Bertec’s IT tools and systems, and to troubleshoot a wide range of IT issues.
• Strong organizational and time management abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize work effectively while interfacing with many internal departments
• Professional demeanor and customer service orientation.
• Experience supporting Windows 10/11, Microsoft 365 (MS Exchange and MS Teams), and experience with hardware and software troubleshooting for user devices and office peripherals.
• Exposure to network and server administration (Linux & Windows), VPN setup, PowerShell, Power Automate, SQL, and Docker Containers.
• Experience administering and implementing changes in Salesforce, Plexus Online, and/or Helix ALM is strongly preferred.
• Deep familiarity with best practices related to network security.
• Experience working with customer and technical support personnel from technology providers.
• Experience working with payment processing providers.

Essential Job Functions

• Help all employees with software and hardware issues related to IT.
• Administering our Microsoft 365 environment, including our Teams Phone system.
• Maintain Bertec’s network infrastructure, security, and other IT assets.
• Utilize technology (software, AI, automation, etc. tools) to help streamline processes and create workflows.
• Purchase hardware and software as needed for employees as well as network maintenance and upgrades.
• Train employees on IT security as well as monitor for intrusions and other security issues.
• Advise the Product and Engineering teams on product ideas and implementations related to your field of expertise.
• Interface with IT departments in the healthcare industry to answer questions relating to IT security as it pertains to our medical device software.
• Maintain company website and manage updates in conjunction with Marketing, Sales, Product, and Quality departments.
• Monitor and administer our license key management system.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in a large or small company IT role.
• Excellent communication skills and the ability to work in a collaborative environment.
• Strong decision making and problem-solving skills.

Pay & Benefits

·        Competitive salary based on skills and experience

·        Health, dental, and vision insurance

·        401(k) plan with 4% company match

·        Paid time off and paid holidays

·        Training and professional development opportunities

Work Environment

Bertec allows a flexible work from home policy. New employees will typically work in office as they are trained and brought up to speed on their job as well as Bertec products and policies. After that point, work from home varies based on job function and responsibilities. This role will be primarily in-office, and in-office work will mainly be performed at Bertec’s offices in Columbus, OH.