What are the responsibilities and job description for the Showroom Assistant position at BERTA Inc.?
Showroom Assistant
BERTA NYC is hiring a Showroom Assistant for our flagship SoHo bridal showroom.
We are seeking a polished, service-oriented professional to join our team and support the daily operations of one of the world’s leading luxury bridal brands. This role is central to delivering an exceptional client experience and ensuring the showroom operates seamlessly.
The Showroom Assistant will oversee front-of-house responsibilities, welcome and support brides and guests, manage all incoming communications (calls, emails, DMs), coordinate appointment scheduling, assist the sales team, process payments and order documents, and handle inventory, shipments, and general showroom logistics. The position also includes supporting special events such as photo shoots, VIP fittings, trunk shows, and Fashion Week activations.
Ideal candidates demonstrate excellent communication, strong organizational skills, a warm and professional presence, and the ability to thrive in a fast-paced, high-end retail environment.
If you are passionate about luxury bridal fashion, hospitality, and creating unforgettable client experiences, we would love to meet you.
About Us:
We are a leading international bridal couture brand renowned for our fashion-forward designs, exceptional craftsmanship, and a world-class client experience. Our New York flagship showroom offers brides a personalized, luxurious journey to finding their dream gown.
Key Responsibilities:
- Manage front desk operations and greet brides and guests in a luxury-brand manner.
- Handle incoming calls, emails, and social media DMs with professionalism.
- Coordinate and manage the showroom’s appointment schedule.
- Support the sales team with client preparation, dress pulls, fittings, and documentation.
- Process payments and assist with order forms and client files.
- Manage inventory, sample maintenance, stock movement, packing, and shipping.
- Receive deliveries, prepare gowns, and maintain showroom presentation.
- Assist the Showroom Manager with daily operations and administrative tasks.
- Support events such as photo shoots, VIP fittings, trunk shows, and Bridal Fashion Week.
Ideal candidates bring strong communication skills, exceptional organization, a warm and refined presence, and the ability to excel in a fast-paced, high-end retail environment.
Qualifications:
- 1 years of experience in luxury retail, bridal, or fashion consulting preferred
- A passion for bridal fashion, styling, and client service
- Strong communication, interpersonal, and organizational skills
- Detail-oriented with the ability to multitask in a fast-paced, high-end environment
- Weekend availability required
- Team-oriented mindset with a willingness to support stylists, management, and overall showroom operations.
- Tech-savvy and comfortable managing emails, scheduling platforms, and social media communications.
- Strong customer-service orientation with a natural ability to create a warm, welcoming client experience.
- Ability to lift, steam, and handle luxury gowns with care; comfort with light physical tasks.
- Professional appearance and alignment with luxury brand standards.
- Fluency in additional languages is a plus
What We Offer:
- A beautiful and inspiring work environment in the heart of New York
- Opportunities for growth within an internationally recognized luxury fashion brand
- Competitive compensation