Office Support Specialist

Pay is commensurate with experience within a range of $18.75 - $23.00 per hour. Full time, non-exempt, benefits eligible. Bert Nash offers excellent benefits which include medical, dental, vision, KPERS retirement, life insurance, an Employee Assistance Program (EAP) providing free counseling and resources, and generous PTO.

Caring. Hope. Giving back. Our mission at the Bert Nash Center as the Community Mental Health Center (CMHC) of Douglas County is to advance the health of the community through comprehensive behavioral health services responsive to evolving needs and changing environments. We accomplish this by believing in our team. Each person that works for the Bert Nash Center contributes directly to the success of our clients, organization, and community. Our values of compassion, integrity, equity and hope reflect in everything we do.

Responsibilities: The primary responsibility of the Office Scheduling Specialist is to is to provide services for adults, adolescents and children who require assistance with scheduling their medical provider appointments, as well as maintaining and monitoring the integrity of the entire medical appointment schedule. The job responsibilities are expected to be shared with one other scheduler, based upon a mutually agreed upon distribution of tasks that is approved by the Program Manager of Medical Services. Specific duties include but are not limited to:

• Answering incoming calls or returns messages from the scheduling line, as well as initiates calls to patients regarding scheduling needs;
• Transferring calls and/or messages to the appropriate department;
• Responding to and addressing all staff requests to schedule appointments;
• Scheduling appointments for medical providers in the electronic health record (EHR), with accuracy and few errors is an essential skill of the position;
• Scheduling zoom meetings, and email the meeting link to patients, and/or designee, for all telehealth appointments. Document the zoom link into the communication log in the patient's chart. Resend zoom links to patients or designees upon request or as needed;
• Upon arrival at work reviewing messages and emails from the last 24 hours that have not been addressed, and notifying other departments as needed;
• Covering the other Office Scheduling Specialist's shared tasks when they are out of the office; and
• Any job-related tasks not mentioned above, assigned by the Program Manager of Medical Services or other department leadership.

Qualifications: The Office Scheduling Specialist position requires but not limited to:

• High school diploma or equivalent;
• Two years of clinical office experience including reception, scheduling, and administrative tasks. Experience working in a call center environment is preferred, but not required;
• Knowledge and ability to operate standard office equipment;
• Computer experience with Microsoft Office applications. Achieve a working knowledge and competence in the management and use of the electronic health record (EHR) within 6 months of hire;
• Must be detail oriented and demonstrate consistent accuracy with work related tasks;
• Flexibility to help with various tasks;
• Energetic and positive approach to the rapidly evolving changes and challenges of a complex work environment; and
• Demonstrated ability to convey collaboration and respect communicating with other departments