Concierge

Bernstein Management Corporation (BMC) has been a regional leader in real estate management and investment for over 65 years.

Focusing exclusively on the Washington D.C. metropolitan area, our portfolio currently includes 80 properties representing over 5,000 residential units and 3.

5 million square feet of commercial space including office, retail, and industrial assets. Our team of over 200 real estate professionals manage the portfolio with a hands-on, vertically integrated approach.

We are proud of the portfolio we've built and we embrace an ongoing commitment to put People First.

As our Evening Concierge, you will be the first person people see as they walk into the building and the first voice they hear when they call in.

You'll be involved in so many things throughout the day that'll make the time go fast. This is not a position where you'll just sit behind a desk answering phones.

Oh, no. This shift is usually the busiest with the highest traffic volume, in-person and over the phone. You'll be the go-to person for everyone in the building.

You'll handle resident requests, log incoming packages and sometimes drop-off to residents' doors, plan resident social events, coordinate maintenance requests and help the office team.

You're the glue that keeps the community together. The hours are 3 : 00 PM to 11 : 00 PM, Monday through Friday.

As an Evening Concierge, you will :

Greet incoming guests and residents along with their furry family member. If they're a guest, find out how you can help and guide them in the right direction.

Answer incoming calls to find out how you can help and transfer them to the person who can better help them.

Receive incoming mail and packages. This can be a lot to source through especially around holiday season. Log packages and give to resident at the desk or drop-off to resident's door upon request.

Conduct package audits to ensure delivery and improve efficiency of package handling.

Assist residents with emergencies, requests, or concerns. An example of an emergency may be assisting residents who are locked out of their apartment.

Examples of a request may be to help make reservations at a restaurant, reserve the clubroom, or provide a guest parking pass.

Examples of a concern may be noise complaint or unkind neighbor behavior.

Respond and coordinate service requests with the maintenance team within 24 hours. If it's an emergency, follow protocol to make sure it's handled right away.

After the request has been taken care of, follow up with resident to make sure they are happy.

Plan resident social events. Follow a theme of the month or plan something entertaining. Our resident events are fun and create a sense of community.

This is where residents and team members get to know each other better.

• Assist the office team with administrative tasks. This is a great learning opportunity if you aspire to become a Leasing Associate.
• Take incoming calls and forward messages for the Leasing office when they are not available.
• Assist with Leasing duties to include working prospect leads and taking tours, as needed.
• Ensure lobby and common areas are maintained throughout the day.
• Other duties as assigned.

Knowledge, Skills & Abilities

• The ability to sit or stand for long periods of time, lift, push, pull up to 50 lbs.
• Proficient in Microsoft Office and ability to learn specialized software
• Excellent customer service skills
• Ability to work in a fast-paced, multi-entity environment
• Ability to multi-task and follow through
• Ability to communicate effectively
• Ability to respond to others' needs in a timely and courteous manner

Required Education and Experience

• High school diploma or equivalent
• 1-2 years Concierge experience

At BMC, we know that work / life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.

Bernstein is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.

Last updated : 2024-03-09