Personal Lines CSR Insurance - Brookville, IN

Overview

Join our dynamic team as a Personal Lines Customer Service Representative (CSR) in Brookville, IN, where your enthusiasm and expertise will drive exceptional customer experiences in the insurance industry. This role offers an exciting opportunity to engage with clients, provide tailored insurance solutions, and support their coverage needs across property, casualty, health, and commercial lines. Your proactive communication skills and sales acumen will be essential in building lasting relationships and ensuring client satisfaction. We are committed to fostering a vibrant work environment that values growth, teamwork, and community impact.

Responsibilities

• Deliver outstanding customer service by assisting clients with policy inquiries, claims processing, and coverage adjustments.
• Promote and sell personal insurance products such as auto, home, renters, and umbrella policies through effective communication and needs analysis.
• Conduct outbound telemarketing campaigns to generate new leads and retain existing clients, utilizing persuasive negotiation techniques.
• Manage sales administration tasks including policy documentation, data entry, and benefits administration to ensure accuracy and compliance.
• Maintain thorough knowledge of insurance regulations, HIPAA guidelines for health information privacy, and industry best practices to ensure compliant service delivery.
• Analyze client profiles to recommend appropriate coverage options while explaining policy features clearly and transparently.
• Collaborate with team members on marketing initiatives to expand outreach efforts within the community and enhance brand visibility.

Qualifications

• Proven experience in retail sales or outside sales with a focus on customer engagement and relationship building.
• Strong negotiation skills coupled with excellent communication abilities to articulate complex insurance concepts effectively.
• Bilingual or multilingual proficiency is highly desirable to serve diverse client populations.
• Prior sales administration experience including benefits administration or insurance documentation is preferred.
• Knowledge of property casualty insurance, health insurance principles (including HIPAA), and commercial insurance products is advantageous.
• Analysis skills for assessing client needs and tailoring solutions accordingly.
• Familiarity with insurance regulation standards and compliance requirements across different lines of coverage.
• Demonstrated ability to excel in a fast-paced environment while maintaining attention to detail and delivering exceptional customer service.

Embark on a rewarding career where your sales expertise meets meaningful service! We’re dedicated to supporting your professional development through ongoing training in insurance sales strategies, marketing techniques, benefits administration, and regulatory compliance—all designed to help you succeed while making a positive impact in our community.

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $18 - $22