What are the responsibilities and job description for the Patient Services Representative Coordinator position at Berman Skin Institute?
Patient Services Representative Coordinator – Dermatology & Cosmetic Sales
Location: San Francisco
Full Time | Fully Benefited
Pay Rate: 25.00 to 35.00 DOE
About Berman Skin Institute (BSI)
Founded a quarter century ago by David Berman, MD, a board-certified dermatologist, Berman Skin Institute (BSI) blends state-of-the-art medical technology and research with a dedication to patient care and healing. With eleven clinics across Northern California, BSI offers broad dermatologic services including medical, surgical, and cosmetic dermatology, skin care products, and medi-spa/aesthetician treatments.
BSI is home to one of the largest skin laser centers in the world with over 50 lasers on site, plus advanced devices such as ARTAS robots for hair transplant. Our mission is simple: deliver exceptional results while prioritizing the patient experience.
The Patient Services Representative Coordinator is the first point of contact for patients, families, and visitors. This role goes beyond front desk duties—it's about creating an outstanding patient experience, building strong relationships, and actively promoting our cosmetic services and skincare products.
We’re seeking someone who is customer service driven, sales-minded, and passionate about aesthetics and skincare. If you love talking about treatments that help people feel more confident, and you’re energized by hitting sales goals, this is the perfect fit.
Key Responsibilities
Patient Experience & Clinic Coordination
- Be the first face and voice of BSI—welcome patients warmly in person and on the phone.
- Educate patients on medical dermatology and the full range of cosmetic services and products.
- Coordinate patient scheduling to ensure smooth clinic flow and timely care.
- Communicate effectively with providers and clinical staff to support patient care.
Sales & Cosmetic Service Promotion
- Proactively recommend and upsell cosmetic treatments (injectables, lasers, peels, facials, etc.) and skincare products tailored to patient goals.
- Meet or exceed monthly cosmetic sales and conversion targets.
- Stay up to date on BSI promotions and aesthetic packages to maximize revenue opportunities.
- Conduct follow-up calls to encourage repeat treatments, package renewals, and product purchases.
Administrative Support
- Collect and update insurance, demographic, and payment information.
- Verify insurance eligibility for medical visits.
- Process payments, daily deposits, and end-of-day balancing.
- Manage multi-line phones and schedule appointments in the EMR system.
- Assist with inventory for skincare products and office supplies.
Clinical Support (as needed)
- Provide post-treatment instructions per physician’s orders.
- Support in-office emergencies per clinic policy.
What We’re Looking For
- 2 years’ experience in a medical office, cosmetic clinic, or high-volume customer service/sales setting preferred.
- Strong sales or retail experience (cosmetic, spa, or skincare sales highly desirable).
- Enthusiastic about dermatology and skincare—you probably have your own skincare drawer at home!
- Excellent communication, multitasking, and organizational skills.
- A reliable, upbeat, and team-oriented professional who thrives in a fast-paced environment.
- Must be available to work some Saturdays.
What We Offer
- Base salary plus commission/bonus structure based on sales performance.
- Health insurance, Life insurance
- 401(k), 401(k) matching,
- Dental insurance
- Vision insurance
- Employee discount
- Flexible spending account
- Paid time off
- Parental leave
- Retirement plan
✨ If you love patient care, thrive in sales, and are excited about dermatology and aesthetics, we want you on our team!