What are the responsibilities and job description for the Remote Call Center Representative – NEMT (Kansas Residency Required) position at Berlin-Wheeler, Inc.?
Call Center Representative – Non-Emergency Medical Transportation (NEMT) Location: 100% Remote (Kansas residents only) Job Type: Full-Time | Hourly | $1 pay increase after 90 days
Make a Difference-One Call at a Time
We are seeking a Remote Call Center Representative to support our Non-Emergency Medical Transportation (NEMT) operations. In this role, you will assist patients and members by coordinating safe, reliable transportation to medical appointments. If you enjoy helping people, excel in fast-paced environments, and deliver outstanding customer service, we want to hear from you.
Key Responsibilities
Supportive, collaborative team environment
Paid training and opportunities for career advancement
Meaningful, mission-driven work supporting patient access to care
Competitive pay benefits, including a raise after 90 days
Positive, people-first culture where your work is recognized
Apply Today
If you're compassionate, detail-oriented, and committed to delivering excellent customer service, this role is a great fit. Join a team that values integrity, empathy, and reliability while helping improve access to healthcare-one ride at a time.
Apply now to start your career in NEMT customer support!
Make a Difference-One Call at a Time
We are seeking a Remote Call Center Representative to support our Non-Emergency Medical Transportation (NEMT) operations. In this role, you will assist patients and members by coordinating safe, reliable transportation to medical appointments. If you enjoy helping people, excel in fast-paced environments, and deliver outstanding customer service, we want to hear from you.
Key Responsibilities
- Handle high-volume inbound calls with professionalism, patience, and empathy
- Schedule, confirm, and update medical transportation trips for members
- Verify eligibility and follow all client-specific policies, HIPAA guidelines, and state/federal regulations
- Accurately enter trip requests, cancellations, and changes into the system
- Communicate with transportation providers, medical facilities, and members to ensure timely coordination
- Troubleshoot scheduling issues and resolve problems calmly and efficiently
- Achieve performance metrics including call quality, accuracy, attendance, and customer satisfaction
- High school diploma or equivalent
- 1 year of call center or customer service experience (healthcare, insurance, or transportation experience is a bonus)
- Strong communication, active listening, and problem-solving skills
- High attention to detail and ability to follow structured processes
- Reliable, organized, and comfortable multitasking in a fast-paced environment
- Basic computer skills (Microsoft Office, data entry, scheduling software)
- Required to live in the state of Kansas
Supportive, collaborative team environment
Paid training and opportunities for career advancement
Meaningful, mission-driven work supporting patient access to care
Competitive pay benefits, including a raise after 90 days
Positive, people-first culture where your work is recognized
Apply Today
If you're compassionate, detail-oriented, and committed to delivering excellent customer service, this role is a great fit. Join a team that values integrity, empathy, and reliability while helping improve access to healthcare-one ride at a time.
Apply now to start your career in NEMT customer support!