What are the responsibilities and job description for the Remote Call Center Representative (Kansas Residents Only) ? Medical Transportation (NEMT) position at Berlin-Wheeler, Inc.?
Remote Call Center Representative ? Medical Transportation (NEMT)
Remote (Kansas Residents Only)
Supporting Members Nationwide
Full-Time
Be the Calm Voice That Helps People Get to Care
From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.
This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.
Why This Role Stands Out
If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it.
Apply today and help keep healthcare moving-one ride at a time.
Remote (Kansas Residents Only)
Supporting Members Nationwide
Full-Time
Be the Calm Voice That Helps People Get to Care
From your home in Kansas, you'll make a real difference for people across the country. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll help individuals schedule rides to and from important medical appointments.
This is more than a call center job-it's a chance to support people during moments that matter. If you're patient, dependable, and take pride in helping others, you'll thrive here.
Why This Role Stands Out
- Work From Home ? Fully remote role (Kansas-based employees only)
- Nationwide Impact ? Help members across the U.S. access healthcare
- Meaningful Work ? Every call supports someone's health and well-being
- Supportive Team ? Positive culture with coaching and encouragement
- Paid Training - Learn and grow
- Answer inbound calls with empathy, professionalism, and patience
- Schedule, confirm, and update medical transportation rides
- Assist members nationwide with clear, respectful communication
- Verify eligibility and trip details using multiple systems
- Accurately document all ride activity (requests, changes, cancellations)
- Follow all client policies and procedures, plus local, state, and federal regulations
- Stay calm and solution-focused when handling changes or concerns
- Meet performance goals for quality, accuracy, and customer experience
- Must live in Kansas and work from a secure home environment
- High school diploma or equivalent
- Customer service or call center experience preferred
- Healthcare, transportation, or scheduling experience is a plus
- Strong communication and active listening skills
- Detail-oriented with the ability to follow structured processes
- Comfortable multitasking across systems while on calls
- Reliable, self-motivated, and team-oriented
- Bilingual candidates encouraged to apply
If you're looking for a stable, work-from-home role where you can help others, stay engaged, and be part of a team that truly cares-this is it.
Apply today and help keep healthcare moving-one ride at a time.