Senior Credit Analyst

The Credit Analyst / Collections Specialist is responsible for evaluating customer creditworthiness, managing accounts receivable, minimizing bad debt exposure, and maintaining healthy customer relationships. This role partners closely with Sales, Customer Service, and Finance to support profitable growth while ensuring timely collections and compliance with company credit policies. The ideal candidate possesses strong analytical skills, excellent communication abilities, and experience managing credit and collections within a wholesale consumer products environment.

Key Responsibilities:

Credit Management

·        Review and analyze new customer credit applications and establish appropriate credit limits.

·        Perform ongoing credit evaluations using financial statements, credit reports, payment history, and industry trends.

·        Monitor customer credit exposure and recommend credit limit increases, decreases, or holds.

·        Maintain customer credit files and documentation in accordance with company policies.

·        Evaluate customer financial risk while supporting sales growth objectives.

Collections

·        Manage a portfolio of wholesale customer accounts to ensure timely collection of outstanding receivables.

·        Contact customers regarding past due invoices via phone, email, and written correspondence.

·        Resolve payment disputes by coordinating with Sales, Customer Service, Logistics, and Accounts Receivable.

·        Negotiate payment plans when appropriate while minimizing delinquency.

·        Escalate high-risk accounts and recommend collection agency placement or legal action when necessary.

Accounts Receivable Support

·        Monitor aging reports and prioritize collection activities based on risk and delinquency.

·        Reconcile customer accounts and research unapplied cash, deductions, chargebacks, and short payments.

·        Process and document customer deductions in accordance with company policies.

·        Assist with month-end closing activities related to Accounts Receivable.

Cross-Functional Collaboration

·        Partner with Sales to balance customer service with sound credit decisions.

·        Communicate account status, credit holds, and collection issues to internal stakeholders.

·        Support customer onboarding by ensuring credit documentation is complete.

·        Participate in continuous improvement initiatives related to order-to-cash processes.

Reporting & Compliance

·        Prepare regular reports on aging, collections performance, bad debt exposure, and credit risk.

·        Monitor key performance indicators (KPIs) including DSO, past due balances, and collection effectiveness.

·        Ensure compliance with internal controls, accounting policies, and applicable regulations.

Qualifications:

·        Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.

·        Equivalent combination of education and experience will be considered.

·        5–10 years of experience in credit analysis, collections, or accounts receivable.