What are the responsibilities and job description for the Customer Service Specialist position at Berkshire Hathaway Shoe Holdings?
Job Summary
This is NOT a typical call center position. We are hiring a full-time Corporate Specialist to manage the lifecycle of customer orders. You will be asked to process new orders, implement modifications, and escalate issues across a number of communication channels as well as research and resolve issues received from accounts, consumers, and/or sales.
As a secondary function of the position, you will provide administrative and call/email support to assist your departmental teammates.
Responsibilities:
- Manage the on order for assigned accounts and promptly addressing order fulfillment.
- Remaining open and available to customers and fulfillment locations.
- Maintaining a positive, empathetic, and professional attitude at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Understanding the business logic for fulfillment selection.
- Keeping records of customer interactions, transactions, comments, and issues.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service/order fulfillment process.
Requirements:
- Bachelor’s degree, or equivalent work experience.
- Ability to remain calm in high-stress situations.
- Candidates must be motivated with an ability to multi task and have strong problem solving skills
- Working knowledge of Microsoft Office products.
- Knowledge of Infor M3 and EDI a huge plus but not necessary