What are the responsibilities and job description for the Support Services Manager position at Berkshire Hathaway GUARD Insurance Companies?
Overview:
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!
Benefits:
We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.
The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training
About us:
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide.
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!
Benefits:
We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
The Support Services Manager is responsible for overseeing the daily operations and strategic direction of the Support Services team. This role ensures the delivery of high-quality logistical, administrative, and facilities-related services across the organization. The manager leads a team of representatives, coordinates with internal departments and external vendors, and drives continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.
Key Responsibilities
Team Leadership & Development
- Supervise, mentor, and develop Support Services Representatives.
- Manage staffing schedules, performance evaluations, and training programs.
- Foster a culture of accountability, service excellence, and continuous improvement.
Operational Oversight
- Oversee all aspects of print and mail fulfillment, shipping/receiving, inventory management, and inter-departmental logistics.
- Ensure timely and accurate execution of support services across multiple office locations, if applicable.
- Monitor service levels and implement corrective actions when needed.
Accounting Service Support
- Manage scanning and data entry of checks received by the organization.
- Prepare and process deposits for all checks dispositioned by the administrative accounting team.
- Maintain provider files, ensuring accuracy and timely updates.
- Perform direct draft and deposit data entry in coordination with the accounting team.
- Ensure compliance with internal controls and confidentiality standards related to financial data.
Strategic Planning & Process Improvement
- Identify and implement process enhancements to improve operational efficiency and reduce costs.
- Develop and maintain standard operating procedures (SOPs) for all support services functions.
- Lead cross-functional initiatives to align support services with organizational goals.
- Build and analyze process flow documents to improve workflows and customer experiences
Vendor & Budget Management
- Manage relationships with external vendors for supplies, shipping, catering, and facilities services.
- Negotiate contracts and monitor vendor performance.
- Develop and manage the Support Services budget, including forecasting and cost control.
Meeting & Event Coordination
- Oversee logistics for internal meetings, executive events, and company-wide gatherings.
- Ensure high-quality catering, room setup, and technical support for events.
Communication & Stakeholder Engagement
- Serve as the primary point of contact for internal departments regarding support services.
- Communicate service updates, changes, and expectations clearly and proactively.
- Address escalations and ensure timely resolution of service-related issues.
- Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
- Minimum 5 years of experience in office services, facilities, or administrative operations, including 2 years in a supervisory or managerial role.
- Experience supporting accounting operations or financial data handling is a plus.
- Proven ability to lead teams and manage complex operational workflows.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and experience with inventory/order management and financial systems.
- Lean/Six Sigma background preferred
Salary Range:
50,000-70,000 USD
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.
The annual base salary range posted represents a broad range of salaries around the U.S. and is subject to many factors including but not limited to credentials, education, experience, geographic location, job responsibilities, performance, skills and/or training