Director of Property Claims

Overview

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies—an A (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

We are seeking an experienced Director of Property Claims to oversee operations for our standard exposure Commercial Property and Inland Marine Adjusters and Estimate Review team.  This role is accountable for driving claim outcomes through data results and vendor performance, while considering the customer experience.  The Director will play a critical role in ensuring claim quality, cycle time efficiency, indemnity accuracy, and expense control through KPIs and continuous process improvement.

Key Responsibilities

• Lead and develop a multi-line, high volume, property claim adjusting team and estimate review team, ensuring quality control and accountability
• Oversee the end-to-end claim lifecycle of non-litigated property claims, including catastrophe (CAT) events, ensuring timely, accurate, compliant and customer-focused resolution
• Drive consistency in streamlined claim handling practices, comprising of reserving, coverage application, estimating and documentation
• Identify trends and recommend improvements to reduce cycle time, control severity and minimize expense leakage
• Monitor and manage vendor performance, confirming adherence to service, quality, and cost expectations
• Partner with internal stakeholders (e.g. UW, Legal, Subrogation, Loss Control, etc.) on claim trends and business needs to support operational alignment
• Provide oversight and direction on escalated claims, maintaining focus on resolution without litigation where appropriate

Qualifications

 Required Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field preferred
• 7–10 years of property claims experience, including commercial property and/or inland marine
• Minimum of 3-5 years of leadership experience with direct accountability for team performance and outcomes
• Demonstrated experience using data and metrics to manage claim operations and managing vendor performance and expense control strategies
• Professional designations (e.g. CPCU, AIC, etc.) preferred
• State adjuster licenses as required

 Skills & Competencies

• Expert in property claim handling, coverage interpretation, estimating and claims handling tools, (e.g. Xactimate, Xactanalysis, Cotality, Vexcel, etc.)
• Proficient with MS Office; Intermediate to Proficient with reporting tools like PowerBI
• Strong understanding of insurance industry practices, regulatory compliance, and litigation processes
• Effective leadership, coaching and performance management skills
• Excellent written and verbal communication, negotiation, and conflict resolution skills

Salary : $110,000 - $180,000