What are the responsibilities and job description for the Bicycle Service Writer - Hudson, NY position at Berkshire Bike and Board?
About This Role
Are you ready to join a thriving bicycle retailer in the heart of The Berkshires? We're looking for a motivated Service Writer to join our team. Our award-winning company culture is built around the bike and values strong growth opportunities. Come and see why we're one of the leading pedal assist dealers in New England.
At Berkshire Bike and Board, we're passionate about getting more butts on bikes. Our fast-paced and demanding environment is a great place to fresh ideas and creative thinking. Each of our four stores dominates its local market, and we're proud to offer competitive compensation and a comprehensive benefits package.
Working for Berkshire Bike and Board is a career opportunity, not just a job. Our employee development path offers upward mobility and opportunities at our brand headquarters. We invest in our staff through training and development programs, including brand-specific and fitting seminars.
If you're passionate about bicycles and committed to delivering an outstanding customer experience, we want to hear from you.
What You'll Do
The Service Writer will oversee the service department workflow at the shop level, ensuring it runs efficiently and profitably. Key responsibilities include bringing in bikes and interfacing with customers, properly diagnosing and communicating work needs, and building bikes into schedule with accurate and prompt quotes.
- Bring bikes in, engage with customers, and create a positive first impression
- Effectively manage the service writing process to ensure timely and accurate completion
- Schedule and prioritize work orders to maximize efficiency and productivity
- Source and order parts according to our systems and processes
- Process warranties and communicate with customers about wear and tear issues
- Delegate work orders to mechanics, ensuring the right person is working on the right bike at the right time
- Maintain a clean and organized service department, adhering to company standards
- Communicate service department needs to the store manager when writing the schedule
- Monitor and track key performance indicators within the service department
Requirements
- Two years of bike mechanic experience
- Excellent reliability & punctuality - a proven track record of being on time every day is essential.
- Strong communication skills - clear, concise, and empathetic communication is critical in this role.
- Ability to maintain focus and concentration for extended periods - 8 hours of standing, on your feet, day in and day out.
- Lift 50 pounds head high safely and efficiently.
- Enthusiasm for bicycles - a true passion is an asset in this role.
- Alignment with our core values and company mission.
Nice to Have
- Prior experience with inventory management systems and bike-related software
- Familiarity with brake and gear adjustment procedures
- Basic bike maintenance and repair skills
- Ability to work flexible hours and adapt to changing priorities
- Entrepreneurial spirit and willingness to take on new challenges
- Strong analytical and problem-solving skills
Benefits
- Competitive Pay
- Paid sick time and vacation time
- Employee Purchase Benefits
- Outstanding Company Culture including quarterly outings as a group
About Berkshire Bike and Board
Our vision at Berkshire Bike and Board is to TRANSFORM lives by inspiring a cycling lifestyle.
Salary : $20 - $25