What are the responsibilities and job description for the Retail Banking Associate position at Berkshire Bank?
About the Role:
The Universal Banker plays a vital part in Berkshire Bank's retail banking operations. This role requires a customer-focused individual who can provide exceptional service to clients, handle cash transactions efficiently, and work collaboratively as part of a team.
Key Responsibilities:
- Create personalized experiences for customers by understanding their needs and making recommendations on relevant products and services.
- Manage client relationships by establishing trust, resolving issues promptly, and providing ongoing support to ensure long-term loyalty.
- Process a wide range of transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Maintain knowledge of all bank products and services to effectively upsell and cross-sell opportunities.
- Work closely with colleagues to achieve sales goals, improve customer satisfaction, and maintain a positive branch environment.
- Stay up-to-date on regulatory requirements, policies, and procedures to minimize risk and uphold ethical standards.
Requirements:
- High school diploma or equivalent required; banking courses or certifications a plus.
- Proven experience in a goal-oriented sales or customer service environment.
- Cash handling experience preferred; sales experience also beneficial.
- Superior customer service skills, strong communication (verbal/written) skills, and ability to identify customer needs.
- Basic computer skills and proficiency in digital banking platforms.
Salary & Benefits:
The estimated salary range for this position is $20-$32 per hour, depending on location and qualifications. Additionally, employees may be eligible for benefits such as health insurance, retirement plans, and paid time off.
Salary : $20 - $32
