What are the responsibilities and job description for the Manager, International Operations position at Berkley?
Company Details
We’re a member company of W. R. Berkley Corporation, an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. BTU A global insurance provider, offering property, casualty, professional and cyber insurance coverage for technology firms and businesses with technology exposure.
Responsibilities
Lead and supervise the International Operations team, ensuring the accurate and compliant execution of multinational insurance placements. Drive operational excellence, support process improvements, and foster professional development within the team. Serve as the primary escalation point for complex issues and facilitate effective communication with internal and external partners.
- Lead and supervise the International Operations team by providing coaching, mentoring, and performance feedback.
- Oversee the execution of international placements, ensuring accuracy, compliance, and quality standards are met.
- Monitor team adherence to SOPs, regulatory requirements, and company policies; address escalations as needed.
- Monitor team performance, participate in quality audits, and ensure timely issuance of local policies and premium collection.
- Support process improvement initiatives and collaboration with other departments on workflow enhancements.
- Deliver and coordinate training for team members; foster professional development.
- Serve as the primary escalation point for compliance, operational or billing issues.
- Facilitate effective communication within the team and with partner carriers/affiliates.
- Track and report on team performance metrics; participate in quality audits and reviews.
- Oversee the team’s book of business, ensuring compliance, and Accuracy and SLA’s are met
- Educate team members on country-specific insurance rules and compliance requirements
May perform other functions as assigned
For highly qualified candidates, we will consider remote working arrangements. This role requires occasional travel to our home office in Minneapolis, MN.
Qualifications
- 5 years of experience in multinational insurance programs
- 3 years prior supervisory experience
- Strong understanding of compliance, SOPs, and operational workflows in global insurance.
- Experience delivering training and coaching team members.
- Excellent client service and relationship management skills.
- Effective communicator with strong organizational and problem-solving abilities.
- Ability to work collaboratively in a cross-functional, multicultural environment
Education
- High school diploma or equivalent
Additional Company Details
The Company is an equal employment opportunity employer. We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $150k - $225k • Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Additional Requirements
Travel: Limited travelSponsorship Details
Sponsorship not Offered for this RoleSalary : $150 - $225