Claims Support Representative

Company Details

At Berkley Entertainment, we have over 25 years of underwriting risks in Entertainment & Sports. Our one focus is entertainment insurance. We bring our decades of entertainment experience together to go beyond the basics, providing crafted coverage solutions to protect our clients.

Our team’s industry experience and collaborative approach leads to great client solutions — and this is by design. We are here to assist with customizing products and services that are tailored to respond to each client’s unique exposures.

Responsibilities

Job Summary

Provide claims administrative support to the claims department. A range of specific tasks may be requested from the Claims Support Manager or directly from the claims adjuster staff. Timeliness and accuracy of completion is important to be successful in this role.

Responsibilities

• Complete new claim setup in the claims administration system (Guidewire ClaimCenterTM).
• Copy and prepare files for subpoenas, litigation needs, and providing documents to attorneys through secure file share.
• Open, sort and index incoming mail to route to the appropriate claim file or claims individual.
• Assist in medical bill workflow between company and medical bill review vendor.
• Retrieve and address voicemails as needed.
• Assist in the management and routing of incoming e-mail correspondence that comes to a general claims support e-mail address.
• Other projects as determined/assigned by management.
  
  

Qualifications

Education

• Completion of High School diploma or equivalent certification.
  
  

Qualifications

• Insurance Claim Support experience preferably in workers’ compensation and commercial liability insurance preferred.
• Ability to learn systems and understand the need for timely follow up and processing.
• Demonstrates strong written and oral communications skills.
• Ability to interact with all levels of the organization.
• Demonstrates organizational skills while working on multiple projects.
• Working knowledge of MS Outlook, Word, Excel, and other office machines as needed.
• Able to handle all objectives with minimal management involvement.
• Ability to adjust to a new situation and changing priorities with minimal impact to daily responsibilities.
• Highly ethical and can maintain confidentiality.
  
  

Skills

• Strong written communication skills.
• Strong oral communication skills.
• Organizational skills.
• Ability to work on multiple projects simultaneously.
• Ability to learn systems quickly.
• Timely follow up and processing capabilities.
• MS Outlook proficiency.
• MS Word proficiency.
• MS Excel proficiency.
• Ability to maintain confidentiality.
• Ability to adapt to changing priorities.
  
  

The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

Additional Company Details

The Company is an equal employment opportunity employer.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship Offered for this Role