TECHNICAL SERVICES SPECIALIST I

Job Summary

As a key member of the Quality and R&D teams, you will facilitate the administrative and technical workflows required for new product development and existing product maintenance. You will own the raw material and supplier qualification lifecycle—from initial document retrieval and database management to final quality approval. This role acts as a cross-functional bridge between Quality, R&D, and Supply Chain to ensure compliance, accuracy, and operational efficiency.

Key Responsibilities

• Supplier & Material Qualification: Lead the screening process by retrieving, reviewing, and approving supplier documentation; maintain a centralized database and execute periodic re-qualifications and audits.
• Documentation Management: Update and track approvals for Finished Product Specifications and Master Manufacturing Records (MMR) for food and dietary supplement products.
• Certification Maintenance: Support the submission and maintenance of third-party certifications, including Organic, NSF, GFCO (Gluten-Free), Non-GMO Project, Kosher, and Halal.
• Label Compliance: Review and approve product labels, collaborating directly with customers to facilitate necessary edits.
• Cross-Functional Support: Provide administrative support for regulatory inquiries and internal projects to meet customer and stakeholder needs.
• Records Retention: Oversee the scanning, filing, and organization of critical quality documents to ensure audit readiness.

Regulatory & Safety Compliance

• Strictly adhere to all Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and safety protocols (IIPP).
• Ensure all activities comply with Plant, State, and Federal regulations, including OSHA, EPA, FDA, HACCP, NSF, and SQF.
• Proactively communicate risks or observations to management that may impact organizational safety or compliance.

• Education: Bachelor’s degree or equivalent professional experience.
• Experience: 1–2 years in the nutritional/dietary supplement industry is preferred; prior administrative or quality control experience is a plus.
• Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and ERP software; ability to quickly master new software platforms.
• Expertise: Knowledge of manufacturing processes, GMPs, and product lifecycles is highly desirable.
• Soft Skills:
• Acute attention to detail with high accuracy in technical editing.
• Strong organizational and analytical problem-solving skills.
• Ability to manage shifting priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Physical Demands & Work Environment

• Physical: Primarily a sedentary office role requiring frequent computer use, visual acuity, and the ability to coordinate multiple tasks simultaneously. Must be able to reach, twist, and kneel for filing purposes.
• Environment: Predominantly office based. Occasional presence on the production floor is required, which may involve exposure to varying temperatures, noise levels, odors, and small particles.
• Safety: Must be willing to wear Personal Protective Equipment (PPE) such as hairnets, masks, and uniforms when entering production areas.

Salary : $30 - $38