What are the responsibilities and job description for the Client Relations Specialist position at Berkadia Services India Private Limited?
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Client Relations Specialist
Scottsdale, Arizona, United States
Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer?
Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia.
The Client Relations Specialist at Berkadia serves as a pivotal liaison among various stakeholders including borrowers, Servicing functional business units, Mortgage Banking personnel, trustees, investors, government agencies, and rating agencies. This role is essential in facilitating effective communication and coordination to ensure all parties' needs and regulatory requirements are met efficiently. The Specialist oversees the flow of information, resolves conflicts, and maintains strong, productive relationships to support successful transaction completions and ongoing service excellence.
We are committed to growing your career, so in this role you will:
Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.
In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact talentacquisition@berkadia.com.
You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.
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Voluntary Self-ID Questions
Completion of this form is voluntary and if you don’t wish to answer any question, please check the “I don't wish to answer” response after any such question. Please note that your responses to these questions will not affect your opportunity for employment or any of the terms or conditions of your employment. We are asking these questions for informational and reporting purposes only. This form will be kept separate from all other application records, and while we may include your responses, together with responses from others, in an aggregated and/or anonymized format, your specific responses will only be accessed by those working for the Human Resources Department at Berkadia. Moreover, none of the information, as disclosed below, will be used for any purpose throughout the application, interview or hiring processes.
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Do you have a disability – a physical or mental impairment or medical condition that substantially limits a major life activity? A disability includes if you have, have a record of, or are regarded as having a substantial, unlike minor, impairment.*
Select...
New
Client Relations Specialist
Scottsdale, Arizona, United States
Are you looking for an opportunity to bring your unique skills and experiences to a leading commercial loan servicer?
Join Berkadia's loan servicing platform and learn from the best of the best at the largest U.S. non-bank commercial mortgage servicer in the industry. We provide the personal and professional development opportunities you need to impact the commercial real estate industry, build a career that takes the long view, and reach your full potential. Be Your Best Self. Be Berkadia.
The Client Relations Specialist at Berkadia serves as a pivotal liaison among various stakeholders including borrowers, Servicing functional business units, Mortgage Banking personnel, trustees, investors, government agencies, and rating agencies. This role is essential in facilitating effective communication and coordination to ensure all parties' needs and regulatory requirements are met efficiently. The Specialist oversees the flow of information, resolves conflicts, and maintains strong, productive relationships to support successful transaction completions and ongoing service excellence.
We are committed to growing your career, so in this role you will:
- Monitor, administer, or refer borrower requests to the appropriate Servicing functional business unit or outside party upon review of the applicable loan documents and service agreements.
- Provide detailed referral requests, including applicable loan documents and investor requirements on transactions requiring lender consent such as easements, partial releases, and condemnations.
- Monitor and review loan specific trigger events to ensure appropriate action is taken to meet required deadlines.
- Work with management on appropriate responses and decisions regarding risk assessment of loans including comprehensive reviews of construction draw requests, potential loan servicing transfers, including loan document and servicing agreement requirements.
- Consult with direct report, manager, and personnel within Berkadia, as necessary, and follow-up with borrower to ensure completion of requests and inquiries.
- Manage and/or escalate complex issues that will include some decision making on the Client Relation Managers part. Monitor portfolio specific reports and adhere to established Berkadia policies and procedures for processing open items or issues.
- Confront problem situations in conjunction with assessment of loan documents and investor guidelines.
- Review written analysis of lease documents and enforce approval conditions.
- Develop personal technical skills by completing appropriate training courses and satisfying the annual required training hour minimum.
- Work with all applicable functional business units to ensure compliance with loan document requirements and borrower requests on all servicing systems.
- Other duties as assigned.
- 0-3 years of professional work experience (Financial Services or Banking Industry preferred)
- Possess exceptional communication abilities, with proficiency in both written and verbal forms, essential for clear and effective client interactions and internal communications.
- Strong ability to collaborate effectively within team settings and adapt swiftly to evolving business environments, maintaining productivity and focus.
- Commitment to upholding confidentiality, with a strong adherence to organizational policies and procedures, ensuring integrity and trust in handling sensitive information.
- Exhibit meticulous attention to detail, ensuring accuracy and consistency in all tasks, critical for maintaining high standards of client service and operational excellence.
- Monthly paid volunteer hours and donation matching to benefit our communities
- Employee Resource Groups that help you grow with us
- Fertility and family planning services
- Up to 12-weeks of fully paid parental leave
- Mental health care, including free counseling sessions:
- We'll help you fund your learning journey with generous tuition reimbursement
- Pet insurance discounts
- And more!
Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.
In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact talentacquisition@berkadia.com.
You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.
Apply for this job
indicates a required field
First Name*
Last Name*
Email*
Phone*
Location (City)*
Resume/CV*
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Do you have a preferred name or nick name?
Street Address *
Apartment # or Unit
City*
State
Select...
Zipcode*
Desired Salary Range
Select...
Are you at least 18 years of age?*
Select...
Have you, in the past, been employed by Berkadia or any other Berkadia entity? *
Select...
Have you signed any agreement with any prior or existing employer which includes any restrictions on your ability to compete and non-solicit; to contact customers, clients or employees; or to use and/or disclose business, client or customer information? if you answered "Yes," please provide "Berkadia" with a copy of the agreement so that "Berkadia" can consider whether and to what extent the agreement may preclude and/or restrict your employment with us, if an offer is extended.*
Select...
Will you now, or in the future, require sponsorship to work in the United States?*
Select...
Are you a current Berkadia employee? *
Select...
If you were referred to this position by a current Berkadia employee please type their name below.
How did you hear about this job? *
Select...
Voluntary Self-ID Questions
Completion of this form is voluntary and if you don’t wish to answer any question, please check the “I don't wish to answer” response after any such question. Please note that your responses to these questions will not affect your opportunity for employment or any of the terms or conditions of your employment. We are asking these questions for informational and reporting purposes only. This form will be kept separate from all other application records, and while we may include your responses, together with responses from others, in an aggregated and/or anonymized format, your specific responses will only be accessed by those working for the Human Resources Department at Berkadia. Moreover, none of the information, as disclosed below, will be used for any purpose throughout the application, interview or hiring processes.
How do you describe yourself?*
Select...
How would you describe your racial/ethnic background?*
Select...
Are you a veteran or active member of the United States Armed Forces?*
Select...
Do you have a disability – a physical or mental impairment or medical condition that substantially limits a major life activity? A disability includes if you have, have a record of, or are regarded as having a substantial, unlike minor, impairment.*
Select...
