What are the responsibilities and job description for the Fuel Solutions Sales Representative position at Berico Heating and Cooling?
Position Summary
The Fuel Solutions Sales Representative is responsible for developing, implementing, and managing sales strategies to acquire, retain, and grow fuel and propane customers, while also expanding business within existing accounts through complementary products and service offerings. The position balances revenue growth with margin discipline while delivering best‑in‑class customer service and ensuring safety, compliance, and operational coordination.
Key Responsibilities
Sales & Business Development
- Proactively identify, pursue, and secure new commercial, agricultural, residential, fuel and propane customers through field‑based prospecting and relationship building.
- Grow existing accounts by expanding product usage and related services.
- Develop and execute sales plans that support revenue growth, expense control, and long‑term profitability.
- Price fuel and propane products competitively while protecting gross margins.
- Promote and enroll customers in loyalty programs such as EZ Pay, Home Comfort, HVAC Premium Plan, and Happy Home Club when applicable.
Account Management & Customer Service
- Maintain strong customer relationships through regular visits, follow‑up, and service reviews.
- Provide professional, timely, and solutions‑oriented customer service that reflects company standards for quality and reliability.
- Meet residual commission requirements on accounts over one year old by conducting a minimum of two customer visits annually.
- Provide routine maintenance as needed to tanks, including but not limited to, filter changes and small repairs. The Fuel Solutions Supervisor will coordinate repairs with the office if they are unable to complete a repair themselves.
Operational Coordination
- Communicate effectively with dispatch to optimize routing efficiency and ensure realistic delivery commitments.
- Submit all required paperwork accurately and timely, ensuring credit approvals, cash‑on‑delivery requirements, and administrative processes are followed.
- Verify that commission‑eligible sales comply with company invoicing, posting, and payment policies.
Safety & Compliance
- Demonstrate a strong commitment to safety by identifying hazards, reporting concerns, and taking appropriate corrective action.
- Never compromise the safety of customers, coworkers, or oneself.
- Comply with all company policies, regulatory requirements, and applicable agreements, including the non‑compete agreement.
Professional Conduct
- Exhibit leadership through attitude, appearance, communication, and work ethic.
- Represent the company professionally within the community and market territory.
Qualifications
- 3 years of sales experience in fuel, propane, energy, or related industry.
- Proven ability to develop new business and grow existing customer accounts.
- Strong communication, relationship-building, and negotiation skills.
- Basic mechanical aptitude with the ability to perform minor tank maintenance and troubleshooting.
- Ability to manage multiple priorities while maintaining attention to detail.
- Working knowledge of Microsoft Office and customer account management systems.
- Valid driver's license with a clean driving record.
- Ability to travel throughout the assigned territory and work outdoors in varying conditions.
- Commitment to safety, regulatory compliance, and professional conduct.
- Associate degree or higher preferred.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person